Job summary
Employer heading
Health Informatics Support Worker
NHS AfC: Band 3
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
Health Informatics Support Worker
- Based at Paddock Wood Make Ready, with an opportunity for some home working and some travel across SECAmb sites
- Band 3 under NHS Agenda for Change - £22,816 to £24,336.
An exciting opportunity to join a SECAmb's busy Health Records and Clinical Audit Team.
The Trust has made a commitment to improving outcomes from clinical audit. This post holder will be required to accurately source patient records and collate the associated clinical data to support Clinical Audit and Quality Improvement. The data will be analysed within the team and reported to internally clinicians, the Trust leadership teams and Trust Board, and externally as appropriate.
The postholder will be committed to creating a culture of continuous improvement and will work to improve the effectiveness of processes within the team as well as supporting improvement across the Trust.
Main duties of the job
The Health Records and Clinical Audit Department is responsible for the management and audit of paper and electronic clinical records. This includes scanning, indexing and secure storage of all paper clinical records created within the Trust whilst managing the internal data flow and data validation processes for electronic and paper records. The department is also responsible for the collection of data from clinical records; the use of this data to produce reports that drive improvements in the quality of care provided by the Trust; and for sharing learning alongside the knowledge and skills required for clinical audit and improvement with colleagues across the Trust. The post holder is expected to demonstrate the skills, qualities and attributes that will help our department to achieve the Trust’s visions and values.
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Working for our organisation
- Opportunity to join the NHS Pension Scheme
- A minimum 27 days' holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award-winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
Receive, sort and store complete Patient Clinical Records (and associated forms) in date/station order.
Take responsibility for, and accurately record receipt of Patient Clinical Records from Logistics drivers.
To deputise for the Health Records Manager in their absence undertaking clearly defined tasks to ensure business continuity.
To undertake scheduled scanning and data validation processes. You will also undertake secondary validation of records for the Trust’s reporting of Clinical Outcome Indicators and other measures as required.
To run the alpha-numeric processing of data for paper clinical records using the Trusts software and undertake Quality Assurance processes to ensure all scanned records are imported correctly for data validation.
Investigating mis-matched data and user errors within the Trust’s electronic record system. Retrospectively auditing records to ensure accuracy and quality of data within multiple databases.
Collection and input of accurate data relating to all aspects of Health Records for reporting to internal and external key stakeholders.
Person specification
Qualification/training
Essential criteria
- Good general standard of education at NVQ level 3 (or above) or equivalent experience.
Desirable criteria
- Clinical audit qualification other similar experience.
Knowledge
Essential criteria
- Working knowledge of records systems and databases
- Working knowledge of Data Protection and confidentiality principles and legislation.
- Knowledge of records retention schedules and guidelines
Desirable criteria
- Knowledge of data analysis and associated software/computer systems acquired through formal education or experience.
- Knowledge of clinical terminologies.
Experience
Essential criteria
- Experience in a role involving data collection, analysis, and reporting.
Desirable criteria
- Experience of scanning and data validation to a very high level of accuracy.
- Experience of working in a healthcare environment
Skills
Essential criteria
- Proficient in the use of IT systems including Microsoft Office suite, Outlook email, Internet, Intranet and Share Point as examples.
- Car driver and able to travel across the Trust, including at short notice.
- Ability to understand and present information logically and concisely both verbally and in writing, including the ability to present information with clarity.
- Excellent communication skills
Desirable criteria
- Competence in the use of design software.
Personal Qualites
Essential criteria
- Ability to prioritise workload and work on own initiative with limited supervision.
- Well-developed interpersonal skills – able to converse clearly and concisely, in a positive manner at all levels
- Ability to work under pressure and meet deadlines.
- Organised and pays attention to both the big picture and detail.
Other
Essential criteria
- Excellent punctuality
- Able to undertake further training/development as necessary.
- Patient experience and clinical care quality focused.
Desirable criteria
- Evidence of ongoing personal and professional development.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shelley Rhodes
- Job title
- Health Records Manager
- Email address
- [email protected]
- Additional information
contact via email
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