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Job summary

Main area
Operational Manager
Grade
Band 8a
Contract
Permanent
Hours
Part time - 18.75 hours per week (18.75)
Job ref
278-OM-Thanet-05/24-LH
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Thanet
Town
Thanet
Salary
£50,952 - £57,349 section 2 will apply to this role
Salary period
Yearly
Closing
26/05/2024 23:59
Interview date
20/06/2024

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Operations Manager Thanet

Band 8a

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

Operations Manager 

  • Hours: Full time 37.5 hours per week
  • Contract length: Permanent 
  • Location: Thanet  Operating Unit
  • Grade: 8a + USH as worked on section 2.
  • Please note- no transfers will be permitted for the first 12 months in the role. 

Main duties of the job

The Operations Manager is responsible for leading and managing a group of operational team leaders within their Operating Unit, they will be responsible for overseeing the delivery of all clinical and non-clinical KPIs within their teams, reporting to and acting on behalf of the Operating Unit Manager when required.

The Operations Manager will provide clear direction to the operational team leaders to ensure colleagues are supported in delivering high quality patient care within the locality. The post holder will provide visible leadership and work with internal and external stakeholders to ensure timely and safe care is provided. 

The role requires an enthusiastic 'people person' who is able to adapt their approach to achieve positive outcomes. 

The role also involves undertaking duty tactical commander shifts across the 24 hour shift pattern. 

The Operations Manager is required to hold a Masters degree qualification or have equivalent experience in a relevant discipline of management and required to be a registered Paramedic.  

- Operational leadership of the OTL and clinical teams

- Supporting delivery of key performance indicators

- Providing coaching and mentorship to colleagues to support development

- To support a culture of continuous QI 

 

Working for our organisation

We respond to 999 calls from the public, urgent calls from healthcare professionals and provide NHS 111 services across the region.

We deliver our services from over 110 sites including:  Our Trust HQ at Crawley, West Sussex each which house an Emergency Operations Center (EOC); and a Contact Center at in Ashford where 111 calls are received and responded to; a growing portfolio of Make Ready Centers;  Ambulance Stations; 60 Ambulance Community Response Posts; two Hazardous Area Response (HART) centres; and regional Vehicle Maintenance Centres.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hour’s payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applicants are received

 

 

 

Detailed job description and main responsibilities

PLEASE NOTE IN APPLYING FOR THIS ROLE YOU ARE AWARE THAT THERE IS A REQUIREMENT TO REMAIN AT THE LOCATION OFFERED FOR 12 MONTHS BEFORE APPLYING FOR A TRANSFER OF WORKNG LOCATION VIA THE TRUST TRANSFER PROCESS. ANY POSITIONS THAT COME AVAILABLE IN THIS 12 MONTH PERIOD THE TRUST WILL ADVERTISE AND APOINT ACCORDINGLY. THIS IS BECAUSE THE LEADERSHIP TEAM AND STAFF NEED STABILITY.

 

Person specification

Experience

Essential criteria
  • Holds a Substantive OTL Position or First Line Manager position with another directorate / organisation
  • Has an understanding and demonstrates managing a team currently - covering Sickness management, Disciplinary etc
  • Explains upholding standards – holding to account /values
  • Working towards KPIs and key objectives / analysing Data
  • Inspiring others – leadership skills demonstrated in application pack

as usual

Essential criteria
  • Current substantive OTL
  • Maintained CPD and training
  • Operational command training
Desirable criteria
  • Tactical Command training
  • supporting evidence

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nick Keech
Job title
Operating Unit Manager
Email address
[email protected]
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