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Job summary

Main area
Administration
Grade
NHS AFC: Band 2
Contract
Permanent
Hours
Part time - 16.5 hours per week
Job ref
354-CO-21619
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
Portland House
Town
Worthing
Salary
£24,169 pro rata
Salary period
Yearly
Closing
12/06/2025 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

Receptionist

NHS AFC: Band 2

Come and join us

We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

We are looking for a customer focussed receptionist for a Receptionist for our Trust HQ in Portland House, Worthing.

The working hours are:

Wednesday: 13:00-17:00
Thursday: 13:00-17:00
Friday: 08:00-17:00

Reception duties will include greeting our staff, visitors and service users. You will also be answering queries via telephone and email. 

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality.

Main duties of the job

  • To ensure efficient operation of the reception area
  • Answer queries and convey messages via telephone and email
  • The post-holder will be expected to work independently and as part of the administrative team, prioritising and organising their own workload, whilst considering the competing demands of the team and ensuring that reception administrative work is carried out within set timescales.
  • To assist with general clerical work/typing as required, and help with
    meeting room arrangements and hospitalities where required
  • Where required, ensures all letters/parcels are either franked or stamped and sorted for collection, arranging for Recorded/Special Delivery when necessary

Working for our organisation

We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.

 Working in Sussex:

•         Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there’s always new experiences to be enjoyed

•         Embrace the city life with great access to visit Brighton and London

•         With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure

 We’d love you to join our organisation that is rated ‘good’ overall and ‘outstanding’ for caring by the Care Quality Commission. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.

 

Detailed job description and main responsibilities

  • To ensure efficient operation of the reception area
  • Answer queries and convey messages via telephone and email
  • To assist with general clerical work/typing as required, and help with
    meeting room arrangements and hospitalities where required
  • Where required, ensures all letters/parcels are either franked or stamped and sorted for collection, arranging for Recorded/Special Delivery when necessary

Person specification

Qualifications

Essential criteria
  • NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
  • PC skills and knowledge of Microsoft Office software

Knowledge/Experience

Essential criteria
  • Previous reception and switchboard experience
  • Experience of working with the public

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Stoner
Job title
Senior Business Manager to Chair
Email address
[email protected]
Telephone number
0300 304 1380
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