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Job summary

Main area
Administration
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
354-CO-21670
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
Swandean northdown Building
Town
Worthing
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
27/08/2025 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

IT Engineer (Connectivity Team)

NHS AfC: Band 5

Come and join us

We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

We are recruiting for a Band 5 IT Telephony Engineer role. This role will be based across Sussex covering various sites throughout the area, . Main responsibilities would include but not limited to resolving software and hardware issues and configuring of new and existing mobile phones, supporting the Networks Team and assisting with Trust projects as required.

The Trust is embarking on a move to cloud provisioned services including Azure, M365 and Ring Central.

Experience with  Android and Apple Mobiles devices would be beneficial but full training will be provided.

You will be required to travel to various sites across the trust so access to your own transport is essential

Main duties of the job

To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.

Working for our organisation

The Connectivity / Telephony team is part of the Trust's Digital team and provides day to day operational support for all Trust wide area and local area services as well as support to the Unified communication platforms.

Detailed job description and main responsibilities

Job responsibilities

  *   Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.

  *   Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.

  *   Support other teams within Sussex to deliver connectivity elements of projects

Person specification

Qualifications

Essential criteria
  • Relevant IT qualification or equivalent experience
Desirable criteria
  • Relevant Networking or Telephony Qualifications

Knowledge/Experience

Essential criteria
  • Good understanding of Telecoms inc Mobile
  • Significant experience working as a 1st or 2nd Line Support Engineer
Desirable criteria
  • Experience of working with or in conjunction with a Networking Team

Skills

Essential criteria
  • Required to communicate and liaise with other staff members both within the Digital team and across the Trust
Desirable criteria
  • Experience working in or with an NHS organisation

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Documents to download

Apply online now

Further details / informal visits contact

Name
Ian Wainwright
Job title
Connectivity & Telephony Manager
Email address
[email protected]
Telephone number
03003041151
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