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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
354-CO-21744
Employer
Sussex Partnership NHS FoundationTrust
Employer type
NHS
Site
Portland House
Town
Worthing
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
05/10/2025 23:59

Employer heading

Sussex Partnership NHS FoundationTrust logo

Improvement Support Officer

NHS AfC: Band 4

Come and join us

We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.

If you like the sound of that, then come and join our team.

Job overview

The Improvement Support Officer will provide end to end project support to the Clinical Audit and Improvement team, from receiving new clinical audit, improvement requests and signposting to relevant team member to providing administration to meetings. The postholder will support with the development and design of systems and process relating to clinical audit and improvement governance.

Main duties of the job

The main duties of the Improvement Support Officer are to ensure effective administration to the Improvement & Effectiveness Team; including but not limited to: 

Team roster, leave and sickness management

Team meetings / away days / training sessions and events

Team data management and filing systems

Team resources and information

Team inbox administration and work requests

Clinical audit registration and monthly reporting

Data collation, input and analysis to support delivery of the Clinical Audit Forward Plan.

Working for our organisation

All staff must adhere to professional and Trust standards of behaviour, treat patient and business information with strict confidentiality, and comply with Data Protection Act provisions.

They should maintain awareness of Health and Safety policies, support the Trust's vision and values, and promote diversity, equality, and respect. Staff must demonstrate safeguarding principles, develop positive relationships with colleagues, and take responsibility for protecting vulnerable adults and children. They should familiarise themselves with safeguarding policies and procedures and undertake relevant training

Detailed job description and main responsibilities

Communication & Relationship Skills
•Work closely with staff in the Trust involved in clinical audit and improvement programmes
•Support the clinical audit and improvement programme delivery, and promoting the activity and strategy of the department
•Maintain and develop back office Clinical Audit and Improvement team functions and team administration

Analytical & Judgemental Skills
•Judgements involving a range of facts or situations which require analysis.
•Assist in the analysis of quantitative data
•Assist in approval and registration of clinical audit and quality improvement projects.

Planning & Organisational Skills
•Planning and organisation of straightforward tasks, activities or programmes, some of which may be ongoing.
•Organise meetings associated with clinical audit projects study.
•Arrange Team meetings and away days and the administration around these
•Arrange briefings for teams as appropriate, and undertake presentations if required
•Organise groups associated with clinical audit projects.
•Organise data collection opportunities associated with the clinical audit projects.
•Orders supplies for team.

Knowledge, Training & Experience
•Understanding of a range of work procedures and practices, the majority of which are non-routine, which require some level of theoretical knowledge.
•Knowledge of administrative procedures, including computer software, especially databases, data analysis software and clinical information systems.
•Knowledge of  clinical audit and improvement.

Person specification

Knowledge/Experience

Essential criteria
  • Effective administration experience
  • Knowledge of clinical audit and improvement methodologies
  • Experienced in participating & contributing to team discussions
Desirable criteria
  • Clinical Audit experience
  • Experience of working with people with severe and enduring mental illness

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderDefence Employer Recognition Scheme (ERS) - BronzeCare quality commission - GoodArmed Forces Covenant Gold AwardStep into healthPride In Veterans

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Hawker
Job title
Improvement Advisor
Email address
[email protected]
Additional information

If you are interested in the Improvement Support Officer role and wish to have an informal discussion please email [email protected] 

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