Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 354-CO-21744
- Employer
- Sussex Partnership NHS FoundationTrust
- Employer type
- NHS
- Site
- Portland House
- Town
- Worthing
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
Employer heading

Improvement Support Officer
NHS AfC: Band 4
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
The Improvement Support Officer will provide end to end project support to the Clinical Audit and Improvement team, from receiving new clinical audit, improvement requests and signposting to relevant team member to providing administration to meetings. The postholder will support with the development and design of systems and process relating to clinical audit and improvement governance.
Main duties of the job
The main duties of the Improvement Support Officer are to ensure effective administration to the Improvement & Effectiveness Team; including but not limited to:
Team roster, leave and sickness management
Team meetings / away days / training sessions and events
Team data management and filing systems
Team resources and information
Team inbox administration and work requests
Clinical audit registration and monthly reporting
Data collation, input and analysis to support delivery of the Clinical Audit Forward Plan.
Working for our organisation
All staff must adhere to professional and Trust standards of behaviour, treat patient and business information with strict confidentiality, and comply with Data Protection Act provisions.
They should maintain awareness of Health and Safety policies, support the Trust's vision and values, and promote diversity, equality, and respect. Staff must demonstrate safeguarding principles, develop positive relationships with colleagues, and take responsibility for protecting vulnerable adults and children. They should familiarise themselves with safeguarding policies and procedures and undertake relevant training
Detailed job description and main responsibilities
Communication & Relationship Skills
•Work closely with staff in the Trust involved in clinical audit and improvement programmes
•Support the clinical audit and improvement programme delivery, and promoting the activity and strategy of the department
•Maintain and develop back office Clinical Audit and Improvement team functions and team administration
Analytical & Judgemental Skills
•Judgements involving a range of facts or situations which require analysis.
•Assist in the analysis of quantitative data
•Assist in approval and registration of clinical audit and quality improvement projects.
Planning & Organisational Skills
•Planning and organisation of straightforward tasks, activities or programmes, some of which may be ongoing.
•Organise meetings associated with clinical audit projects study.
•Arrange Team meetings and away days and the administration around these
•Arrange briefings for teams as appropriate, and undertake presentations if required
•Organise groups associated with clinical audit projects.
•Organise data collection opportunities associated with the clinical audit projects.
•Orders supplies for team.
Knowledge, Training & Experience
•Understanding of a range of work procedures and practices, the majority of which are non-routine, which require some level of theoretical knowledge.
•Knowledge of administrative procedures, including computer software, especially databases, data analysis software and clinical information systems.
•Knowledge of clinical audit and improvement.
Person specification
Knowledge/Experience
Essential criteria
- Effective administration experience
- Knowledge of clinical audit and improvement methodologies
- Experienced in participating & contributing to team discussions
Desirable criteria
- Clinical Audit experience
- Experience of working with people with severe and enduring mental illness
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gemma Hawker
- Job title
- Improvement Advisor
- Email address
- [email protected]
- Additional information
If you are interested in the Improvement Support Officer role and wish to have an informal discussion please email [email protected]
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