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Detailed job description and main responsibilities

The post holder will support the team to accurately monitor cleanliness in line with the NHS National Standards of Healthcare Cleanliness, via audit, analyse results, identify trends, and ensure remedial actions are taken to improve standards in a timely manner.

• Coordinate, administer and review the NHS National Standards of Healthcare Cleanliness audit .
• Develop, update, and review the audits schedule in line with the functional risk factor for each area.
• Plans time effectively to ensure audits are completed in line with schedule.
• Develop improvement plans and ensures completion where required.
• The role involves direct service user communication and interaction, working in challenging environments: including forensic, older people and adult mental health wards. The post holder may be subject to unpleasant working conditions whilst completing audits.
• Liaise with Service Managers, Ward Managers and Practice Managers and discuss audit outcomes and improvements where required.
• Provide advice, guidance and support and is responsible for communicating variations in compliance.
• Participate in a reciprocal audit verification programme with other Trusts.
• Review and update the auditing programme software and associated hardware with the licensee, ensuring systems are maintained to ensure they are recording relevant information.
• Assist in the production of the mandatory quarterly/annual reports in line with National Standards of Healthcare Cleanliness 2021.
• Lead on resolving operational performance issues that that have been highlighted by the audits.
• Training

To participate in delivering assurance of continuous improvement initiatives by assisting in developing, implementing, and supervising staff training programme to all Hotel Services staff.

• Coordinate training requirements by organising administration frameworks and staff training programmes to ensure continuous improvement initiatives.
• Coordinate and complete staff training to ensure compliance with Trust and Hotel Services mandatory training targets across the Hotel Services team. This will include COSHH and SSOW compliance.
• Update training matrices ensuring departmental records reflect training needs accurately to provide assurance of mandatory training in line with Trust and department requirements.
• Provides train the trainer sessions and ensures continued competency.
• Contribute to monthly meetings, effectively communicating team training requirement to Coordinators, Supervisors and Housekeepers. Prepares training meeting information.
• Assist administration for training on the National Cleanliness Standards 2021 and apprenticeships for staff.
• Develop, coordinate, and provide ‘on job training’ for the NHS Cleaning Operating Procedures training programme.
• To mentor and coach team Supervisors and staff to help them improve their skills and overarching service performance.
• Coordinate Hotel Services appraisal programme and develop training requirements action plan.