Job vacancy: Clinical Support Officer, Bradford District Care NHS Foundation Trust, Bradford District

Job summary

Main area

Dental

Grade

NHS AfC: Band 3

Contract

Permanent

Hours

Full time
Part time

37.5 hours per week (up to 37.5 hrs per week)

Job ref

453-25-7261983

Employer: Bradford District Care NHS Foundation Trust
Employer type: NHS
Site: TBC
Town: Bradford District
Salary: £24,625 - £25,674 Per Annum Pro Rata
Salary period: Yearly
Closing: 04/07/2025 23:59
Interview date: 21/07/2025

Clinical Support Officer

NHS AfC: Band 3

Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.

As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.

Detailed job description and main responsibilities

Please read the attached Job description and person specification for more details about this role.

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person specification

Experience

Essential criteria

A broad experience of secretarial, administration and clerical tasks & procedures
Excellent customer service skills with previous direct contact with customers both by telephone and face to face.
Experience of work in dental and or medical environment, with a broad knowledge and understanding of medical and dental terminology
Experience in a busy office environment and can demonstrate initiative and problem solving skills.

Desirable criteria

Experience of working in General Dental Practice
The collection of patient charges/accounting procedures

Qualifications

Essential criteria

RSA 2 Typing/Word Processing or equivalent
ECDL or equivalent
GCSE grade C or above in English and Mathematic or equivalent

Desirable criteria

RSA 3 Typing/Word processing or equivalent
Customer Service Qualification

Knowledge

Essential criteria

Proficiency in all Microsoft packages including Excel and Word
Knowledge of the NHS

Desirable criteria

Familiarity with Windows based computer software

Skills

Essential criteria

Ability to use the telephone in a precise, clear manner.
Ability to analysis information determining the appropriate action and priority.
Excellent time management skills.
Excellent computer skills
Ability to maintain an efficient filing and administrative system
Good communication – verbal and written
Ability to clearly and effectively communicate to patients from a diverse population

Desirable criteria

Word processing skills
Asian language skills

Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidates best interest to apply as soon as possible.

In view of Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.

The Trust’s purpose is to create connected communities and help people to feel as healthy as they can be at every point in their lives and our vision is to connect people to the best quality care, when and where they need it and be a national role model as an employer and provide our staff with the best place to work.

Bradford has been awarded the coveted status of UK City of Culture 2025. The year is set to deliver more than 1000 new performances and events including 365 artist commissions, a series of major arts festivals as well as exciting national and international collaborations. Its themes will be rooted in the unique heritage and character of Bradford and will reveal the magic of the district that is held in its people, its ambition, and above all, its potential.

We would welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.

We welcome people from all backgrounds and in particular Bradford District Care Trust is keen to reflect the population we serve, we are currently underrepresented in terms of black and minority ethnic staff. Applications are encouraged from these groups, but it must be stressed that selection will be solely on merit and in accordance with the Trust recruitment policy.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.