Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 5 months (until 31 March 2026 - Secondment only for current NHS employees)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 990-SW-17744-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- 100 Temple Street/ Plumer House
- Town
- Bristol or Plymouth
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 30/10/2025 23:59
Employer heading

Faculty Development and Learner Support Officer
NHS AfC: Band 5
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.
Job overview
Are you looking to join a friendly, dynamic team that plays a vital role in supporting medical and dental training and education across the Southwest? We are seeking a Faculty Development and Learner Support (FDLS) Officer with strong organizational and communication skills to provide comprehensive administrative support. While this role primarily serves the Faculty and Learner Support team, it may also involve collaboration with the broader medical and dental workforce teams as needed. You will also need to be able to work with a range of diverse people at different levels and on a regular basis.
Main duties of the job
The FDLS Officer will perform a variety of administrative tasks across the FDLS team, requiring flexibility and adaptability.
As an integral team member, the FDLS Officer will help ensure the efficient delivery of multiple programs, including Professional Support and Well-being (PSW), Study Leave, SuppoRRT, Equality Diversity and Inclusion (EDI), and Faculty Development for resident doctors, as well as Specialty and Associate Specialist (SAS) and Locally Employed Doctors. This role also contributes to financial reporting processes across these portfolios.
Key responsibilities include:
- Ensuring data accuracy assisting with processing, inputting and monitoring expenditure/ and value for money in reporting
- Strong communication skills, both written and verbal, with attentive listening abilities
- Proficient IT skills, particularly in Excel, Outlook, and website updates
- Event planning and support
- Excellent organizational and planning skills
- Understanding of governance and risk management
- Ability to prioritize tasks and meet deadlines
- Capable of working independently and within a team
- Exceptional multi-tasking abilities
Working for our organisation
Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.
Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
- Making the NHS a great place to work, where our people can make a difference and achieve their potential
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money
Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.
If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.
Detailed job description and main responsibilities
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person specification
Qualifications
Essential criteria
- Degree or equivalent level of education
- Demonstratable knowledge of Microsoft Programmes
Desirable criteria
- Evidence of CPD
Knowledge & Experience
Essential criteria
- Proven experience of working in a team
- Evidence of working effectively under pressure, resolving issues, meeting deadlines and prioritising workload in a challenging and demanding environment, as an individual and for a team
- Able to work across a range of administrative areas simultaneously, including systems administration and development, information assets, budgets and events planning
- Excellent working knowledge of creating and /or maintaining and working with databases and spreadsheets to produce reports
Desirable criteria
- Experience of reviewing and developing administrative processes and procedures
- Proven experience of working in a supervisory role
Skills, Capabilities & Attributes
Essential criteria
- Excellent planning, organisational and delegation skills
- Effective time management and able to manage own workload
- Able to deliver a high standard of customer care, taking appropriate action to maintain quality and respectfully resolve any queries or complaints in line with level of responsibility and in accordance with policies and procedures
Desirable criteria
- Able to brief senior colleagues within the local NHSE team as required, including on financial information
- Strong analytical skills – able to analyse and interpret information, pre-empt and evaluate issues
Documents to download
Further details / informal visits contact
- Name
- Chris Stewart
- Job title
- FDLS Team Manager
- Email address
- [email protected]
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