Job overview

This post leads the operational delivery of the Families and Specialist Services Division and, with Director of Operations colleagues, is responsible for ensuring the smooth operating and continuous improvement of clinical and operational services across the Trust and wider health and social care system. 

Please click the below link to learn more about what it's like to work in FSS. 

https://www.canva.com/design/DAGm3Yf1LqQ/we290tsrUS9PQdZ54f3u8w/view?utm_content=DAGm3Yf1LqQ&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h08ba0b5030

Main duties of the job

The post holder will be expected to: 

• Provide senior managerial and leadership support to the COO, ensuring that the divisional service improvement, finance and workforce plan is devised, monitored and delivered against agreed performance criteria. 
• Ensure that services are safe and offer a quality staff and patient experience.
• Ensure that appropriate support is provided to the COO and Divisional Director to facilitate compliance with required performance measures including improvements against CQC recommendations and robust financial management.
• Foster an effective style of team working across Divisions and have a corporate approach to decision making, ensuring the wider agenda is reflected within divisional priorities.
• Ensure services maximise the opportunities of digital developments and will take a lead role in the data quality agenda.
• Identify stakeholders and develop excellent relationships with and between them. Working collaboratively across the local health and social care community to shape our local integrated service strategy. 
• This strategy puts improved patient experience and clinical excellence at its centre. It is delivered through improvement to systems and processes as well as, culturally, through organisational and personal development.
• Develop sustainable plans to ensure that clinical service delivery and improvement work becomes mainstream.  
• Recognising the seniority of the role, the post holder may be required to lead on cross divisional projects. 

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. 

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.