Job overview

To work within the Paediatric directorate; to deliver a high standard of clerical and administrative support. The post holder must demonstrate excellent attention to detail, strong organisational skills and have the confidence to deal with a variety of people, within the service.

The role involves working closely with clinical and administrative staff to ensure smooth day-today operations, ensure effective communication and support the delivery of patient care.

Main duties of the job

·         To provide efficient and accurate typing services, including clinical letters, investigation results, and general correspondence.

·         Maintain patient records and relevant documentation using the electronic systems (e.g., EPR), ensuring accuracy and compliance with data protection standards.

·         Act as a key communication link between medical secretaries, ensuring all information is passed on promptly and confidentially.

·         Schedule and amend patient appointments on EPR, contact patients regarding clinic appointments, and help meet departmental deadlines and clinic capacity targets.

·         Perform general administrative duties, including filing, printing, photocopying, scanning, and answering telephone calls in a courteous and professional manner.

·         Prioritise workload effectively and work under pressure to meet deadlines, always maintaining a high level of accuracy.

·         Provide cross-cover for colleagues across specialties or sites as required, particularly during periods of absence, as directed by the line manager.

·         Attend and complete all mandatory training.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. 

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.