Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 372-MED2481
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- HRI
- Town
- Huddersfield
- Salary
- £31,049 - £37,796 per annum, pro rata
- Salary period
- Yearly
- Closing
- 15/09/2025 23:59
Employer heading
Directorate Support Manager
NHS AfC: Band 5
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
An exciting opportunity has arisen to provide support to the directorates within the division of Medicine in the management of day to day operational objectives related to inpatients and elective activity. This includes Acute Medicine & Elderly Care and Diabetes & Endocrinology.
Main duties of the job
A key component of the role will be to assist the General/Operational Manager with meeting performance management requirements of the services including Key Performance Indicators (KPI), quality and activity targets. Additionally, the post holder will be required to undertake specific
project work as identified by the Directorate Team.
Working for our organisation
We understand that whether you’re just starting out or have plenty of experience, moving jobs can be both exciting and daunting, but you’ve made a great choice in considering joining Calderdale & Huddersfield NHS Foundation Trust (CHFT). We are an exceptional place to work with remarkable teams of hard working and dedicated clinical and non-clinical staff all delivering high standards of patient care.
Operating on an ethos of ‘one culture of care’, where we look after each other with the same care and compassion that we show to our patients, colleague engagement, and creating an open, honest and inclusive organisation is high on our agenda.
Detailed job description and main responsibilities
Please refer to the attached job description and person specifications for details on duties and responsibilities.
Person specification
QUALIFICATIONS
Essential criteria
- Educated to O level or GCSE level or ECDL or equivalent qualification or experience of computer applications including Microsoft office or RSA 3 typing/word processing qualification or equivalent
- NVQ 3 in Call Handling or relevant experience
- First Line Management qualification or equivalent experience
Desirable criteria
- Evidence of ongoing personal/professional development
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential criteria
- Enthusiastic, driven individual with a strong determination to succeed; self-motivated
- Ability to work as part of a team, develop a team based approach to problem solving and decision making
- Ability to work under own initiative as and when required
- Persuasive and facilitation skills Influencing, negotiation and conflict resolution skills
- Exceptional highly developed interpersonal communication skills and telephone manner
- Ability to develop, nurture and promote collaborative approaches to service development/Improvement
- Ability to work under pressure & prioritise workload
- Excellent organizational and administration skills
- Demonstrate good time keeping and an ability to maintain a satisfactory level of attendance
Desirable criteria
- Well-developed engagement, delegation, people and workload management skills
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
- Previous experience of managing medical rosters
- Experience of dealing with medical staff
- Previous experience within an internal bank environment within the NHS
- Experience of working in a pressured and unpredictable environment
- Experience of working to deadlines and targets
- Experience of organising and prioritising work for self and direct others to do the same
- Experience of using Computer programs e.g. word, excel and outlook
- Previous experience of managing rosters
- Managing Excel spreadsheets and producing reports
- Electronic staff records (ESR Experience/knowledge of change management)
- Ability to deal with internal and external bodies in a calm and professional manner at all times
- Ability to understand service improvement requirements in particular to support process changes required to improve service delivery
- Awareness of Trust policies and procedures
Desirable criteria
- Experience with a flexible workforce role/setting
- Experience in the recruitment of staff
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Georgia Kelly
- Job title
- Acute Operations Manager
- Email address
- [email protected]
List jobs with Calderdale and Huddersfield NHS Foundation Trust in Administrative Services or all sectors