Job summary
- Main area
- Emergency Department Reception & Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Full Time
- Hours
- Full time
- Part time
- Other
- Job ref
- 372-MED2364-B
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Calderdale & Huddersfield NHS Foundation Trust
- Town
- Huddersfield
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
- Interview date
- 02/06/2025
Employer heading
Emergency Department Receptionist
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.
The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).
This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.
The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience. Please see the job description and the person specification for further details.
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager - [email protected]
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Working for our organisation
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Detailed job description and main responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person specification
Qualifications/Training
Essential criteria
- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Willingness to undertake any training or development relevant to the role
Desirable criteria
- Customer focused training already undertaken
Knowledge, experience & expertise
Essential criteria
- An awareness of the importance of maintaining patient confidentiality at all times.
- Experience of working within in a customer focused setting
- Previous clerical experience in an office/admin/reception environment
- Motivation to develop the role and themselves within the role
- Excellent computer skills with knowledge of Microsoft packages
- Problem solving skills
- Ability to prioritize and meet deadlines
- Good organisational skills
- Be innovative and proactive
- To be able to ensure Quality Assurance throughout the Service Delivery process
- Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
- Highly motivated
- Helpful manner
Desirable criteria
- Experience of working within an office-based NHS setting
- Knowledge of the Cerner EPR system including Knowledge of the booking process
Communication & relationships
Essential criteria
- Good communication written and verbal skills
- Ability to work effectively as part of a team to deliver the service
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Owen
- Job title
- Directorate Support & Admin Manager
- Email address
- [email protected]
- Telephone number
- 07826222531
If you have problems applying, contact
- Address
-
Workforce and Organisational Development
Acre Mill
Acre Street
Lindley
Huddersfield
HD3 3EB
- Telephone
- 01484 343369
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