Job summary
- Main area
- Emergency Department Reception & Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Full Time
- Hours
- Full time
- Part time
- Other
- Job ref
- 372-MED2364-C
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Calderdale & Huddersfield NHS Foundation Trust
- Town
- Huddersfield
- Salary
- £24,625 pro rata
- Salary period
- Yearly
- Closing
- 16/06/2025 23:59
- Interview date
- 23/06/2025
Employer heading
Emergency Department Receptionist
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within
our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We
have full and part time vacancies available.
Whether full time or part time, the successful candidates must be able to work our full range of
shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked
attract an enhanced pay in addition to basic salary.
Our current shifts are:
Early: 7am – 3pm
Late: 3pm – 9pm
Night: 9pm-7am
Please note that this shift model is currently under review and subject to change.
This is a challenging yet rewarding role working as the first point of contact for emergency patients
coming into our departments. We are looking for enthusiastic, motivated, compassionate, and
caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal,
communication, and conflict management skills and be able to provide an excellent patient
experience. Previous experience working in a patient or customer facing role is essential. Please
see the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for
Emergency Medicine ([email protected]).
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Working for our organisation
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Detailed job description and main responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person specification
Qualifications/Training
Essential criteria
- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable criteria
- NVQ Level 2 in a relevant subject
Knowledge, experience & expertise
Essential criteria
- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
Desirable criteria
- Previous NHS Experience
- Knowledge of NHS IT systems
Communication & relationships
Essential criteria
- Evidence of excellent interpersonal and communication skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Owen
- Job title
- Directorate Support & Admin Manager
- Email address
- [email protected]
- Telephone number
- 07826222531
If you have problems applying, contact
- Address
-
Workforce and Organisational Development
Acre Mill
Acre Street
Lindley
Huddersfield
HD3 3EB
- Telephone
- 01484 343369
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