Job summary
- Main area
- Oncology Haematology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 372-MED2464
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- HRI
- Town
- Huddersfield
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
- Interview date
- 02/09/2025
Employer heading
Clinical Support Worker - Oncology/Haematology Helpline
NHS AfC: Band 3
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
An exciting opportunity has arisen within the Oncology and Haematology helpline team for band 3 Clinical Support Workers. The post will involve answering the helpline calls and signposting patients to the correct place to help them. It will also involve assessing patients including their vital signs, ECG's, venepuncture and cannulation. Experience is desirable but not essential as full training will be given.
Main duties of the job
To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence.
Working for our organisation
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Detailed job description and main responsibilities
The main role of this post will be to answer the helpline calls using an algorithm. This will enable you to signpost/divert calls to the correct team for expert advice.
You will also be involved in the assessment process of patients as they arrive on the ward. This will include, Vital signs, ECG's, Venepuncture and cannulation.
Person specification
QUALIFICATIONS / TRAINING
Essential criteria
- English and Maths GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Competence-based level 3 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
- Willingness to undertake any training or development relevant to the role
- Competent in cannulation /venepuncture/plaster training and specialist dressings.
- Moving and Handling
- Infection Control
- Customer Care
- Competent / able to evidence the completion of Health Care Assistant core competencies
- ECG training and competency
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
- Previous employment within a healthcare setting
- Insight into the roles of responsibilities of the post
- Demonstrate a commitment to a caring profession
- Understand the importance of record keeping
- Literacy Skills
- IT skills
Desirable criteria
- Experience of record keeping
- Experience in undertaking point of care testing
- Experience in application of basic dressing techniques
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential criteria
- Ability to work as a team member
- Ability to work in a busy environment
- Able to use own initiative
- Aware of own limitations/ level of competence
- Good communication skills
Desirable criteria
- Plan delegated workload
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- chris Lord-tyrer
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 07780222940
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