Detailed job description and main responsibilities

§  Assist with the development and implementation of medium and long term operational policy and strategy in accordance with current and future proposed statutory, regulatory and NHS guidance.

§  Responsible for ensuring services are delivered in compliance with relevant statutory and regulatory requirements, contract specifications, performance management systems, key performance indicators and contractual obligations

§  Provide professional and technical advice for the development and implementation of new service proposals.

§  Provide professional and technical support to CHS management colleagues and wider Trust teams.

§  Contribute to the strategic planning process at Divisional level, to ensure that a full account of matters relating to Patient Catering and Retail management issues arising from internal and external trends are realised.

§  Responsible for the planning, organisation and implementation of complex activities related to Facilities service in accordance with client requirements, service specifications, National NHS standards and Best Practice Guides. This will include the implementation of new working practice and service models.

§  You will work closely with the Retail Manager, to participate in effective menu development, product portfolio management and merchandising to ensure a high quality retail provision for all stakeholders.

§  Ensure sufficient numbers of staff are available to deliver quality and timely Facilities service.

§  Responsible for the delivery of service reviews, audits and assessments to ensure the effective and management of service delivery teams.

§  Provide monthly reports for Facilities functions.  Collate, arrange and deliver performance information.  Produce and deliver verbal and written reports to Senior Management.

§  Undertake surveys and audits as necessary to manage performance including PLACE, PAM and ERIC.

§  Responsible for ensuring that services are delivered in compliance with current Food Safety, Health & Safety legislation and good practice guides, as agreed and supported by the Head of Facilities Services, paying particular attention to Risk Management issues.

§  Respond to service delivery issues using own judgement and problem solving techniques.

§  Receive, review and interpret a range of complex information in relation to the provision of Facilities services, ensuring, where relevant, that such information is communicated up to Head of Facilities.

§  Establish appropriate Facilities services networking groups with the wider NHS organisation

§  Responsible for the development or amendment of any Patient Catering and Retail services related technical policy, ensuring that these policies are communicated throughout the Division at senior manager level.

§  Ensure that the company's patient catering and retail operations comply with all relevant laws and regulations. This includes compliance with food safety legislation, safety regulations, environmental regulations, PCI and GDPR regulations.

§  Communication both written and verbal, to all levels of staff relating to the provision of Patient Catering and Retail Services.

§  Effectively Chair meetings with internal and external parties; managing conflict and achieving consensus.

§  Ensure clear and consistent communication with all staff groups, ensuring staff awareness of service priorities, plans and objectives.

§  Prepare reports as requested by the Head of Facilities Services.

§  Support the Equality & Diversity Agenda within the Directorate.

§  Meet with clients to discuss service specifications and planning and delivery of services in liaison with service users and providers with regard to Facilities services.

§  Assist in the development and implementation of changes to service delivery including any changes in statutory and mandatory requirements.

§  Liaise with associated enforcement agencies to ensure that  services are compliant with any statutory and mandatory requirements

§  Provide detailed technical information and advice to all users, clients, contractors and associated NHS networks relating to the provision of Patient Catering and Retail Services.

§  Undertake such training as required to fulfil the responsibilities of the post as agreed with the Head of Facilities Services.

§  Responsible for resolving complex operational service related problems using own knowledge and experience.

§  Responsible for the analysis and interpretation of complex data and performance information related to the delivery of Facilities services. 

§  Responsible for the development of option appraisals for Senior Managers, related to any required changes in technical, operational, contractual obligations or duty of care.

§  Ensure all technical information received or developed is disseminated to the appropriate Officer in a suitable format in order to fully understand the content and any possible implications it may have.

§  Collate, arrange and deliver performance information and provide monthly reports for Patient Catering and Retail Services.  

§  Develop and implement any required changes to the provision of Patient Catering and Retail Services functions as a result of research or received information.

§  Responsible for providing patient focused service and maintaining a safe environment that supports and enhances patient care.

§  Responsible for ensuring that Facilities services issues are responded to in an effective and timely manner to support and enhance patient experience and care.

§  Give clear information to patients and visitors when asked or during incidental contact.

§  Responsible for undertaking risk assessments where required relating to Facilities service with attention to aspects of patient care.

• Develop and maintain relationships with key stakeholders across Trust, Local Autority and suppliers ensuring constructive dialogue and opportunities to develop services.

§  Responsible for ensuring that Facilities services are delivered within budget and that CIP programmes are developed and implemented.

§  Procure sufficient resource to enable the delivery of Facilities services in accordance with any service specification, NHS Standard or current guidance to an agreed value.

§  Act as authorised signatory to an agreed value.

§  Identify and action any poor practice which may result in financial loss to the Trust and report such to the Head of Facilities

§  Responsible for ensuring Trust Standing Financial Instructions are applied and adhered to.

§  Responsible for ensuring best value with regard to the procurements of Facilities services.

§  Responsible for the recruitment, appointment, induction, training, and retention of staff.

§  Responsible for ensuring staffing levels are maintained, with particular attention to contracted and in-house staff. This will include reconciliation of backlog hours, provision of agency staff and re-provision of service via sub-contractors where required.

§  Responsible for delivering personal development plans for in-house staff and ensuring a similar structure is available to contracted staff.

§  Responsibility for ensuring that the corporate Disciplinary and Grievance procedures, Sickness Absence and any HR related policy/procedure are adhered and managed in an appropriate and professional manner.

§  Responsible for staff motivation and management of grievance and disciplinary matters.

§  Provide operational HR advice to in-house and contracted staff in relation to general working conditions, benefits offered by the Trust, training and Health & Safety issues.

Undertake all such reasonable other duties as may be required as part of the role.