Neidio i'r prif gynnwys

Mae'r wefan hon yn annibynnol ar y GIG a'r Adran Iechyd.

Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Switchboard
Gradd
CHS Grade A
Contract
Parhaol: up to 37.5 per week
Oriau
  • Llawnamser
  • Gweithio hyblyg
37.5 awr yr wythnos (working to a rota includes and not limited to, days, afters, nights and weekends)
Cyfeirnod y swydd
372-CHS1594
Cyflogwr
Calderdale and Huddersfield Solutions Ltd
Math o gyflogwr
NHS
Gwefan
Huddersfield Royal Infirmary
Tref
Huddersfield
Cyflog
£24,129 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
29/08/2025 23:59
Dyddiad y cyfweliad
04/09/2025

Teitl cyflogwr

Calderdale and Huddersfield Solutions Ltd logo

Switchboard Operative

CHS Grade A

CHS is able to offer a wide range of services. Our scale enables us to offer competitive rates and we have a long track record of providing high quality, customer-focused services.  

We offer comprehensive estates, facilities management, medical engineering, catering solutions and procurement services supporting the provision of safe, effective healthcare to our communities. We are committed to delivering our Green Plan goals of reducing carbon emissions, air pollution, waste generation and improving recycling throughout delivery of our services. We also enable profit to go back into patient care.

CHS recognises that its staff are its greatest asset and that its business is its people. The company aims to create an environment and culture of openness, trust and honesty.  We encourage and celebrate diversity because broader perspectives, skills, experience and knowledge will enrich and enhance the value we bring to each other, our clients, shareholders and other stakeholders.

Trosolwg o'r swydd

A vacancy has arisen for a highly motivated individual to join our well established team of operators within the Switchboard dept.  at Huddersfield Royal Infirmary.  The department provides a service to patients, customers and staff 24 hours per day, 365 days per year.

The successful candidate will be responsible for providing an efficient call handling service as well as a requirements to handle emergency calls and alarm systems and be able to work speedily with accuracy whilst  working on own initiative and have an excellent customer service manner.

The candidate must be able to remain calm under pressure, work unsociable hours, including nights, weekends and public holidays.  You will need to be flexible in your approach as there may be a requirement to work at short notice to cover absences and holidays.

Prif ddyletswyddau'r swydd

To receive external/internal calls and redirect as necessary.   

In the case of an emergency fire call, the operator will follow set procedures making sure all relevant emergency staff are informed acting as liaison between the hospital and emergency services.

To operate the internal bleep system which includes programming the bleeps and distributing to new doctors giving guidance to staff on usage.

To operate the radio system and liaise with the appropriate personnel.

To respond to attack alarms activated on the hospital site reporting alarms quickly to security.

Monitoring Clinical Alarms across the hospital site and if activated, escalate to the Manager / Director on call.

Activate a weekly "test" of the Cardiac Arrest call, using the bleep system.

Gweithio i'n sefydliad

You will work for Calderdale and Huddersfield Solutions Ltd (CHS) which is wholly owned by the trust to provide specialist support services for Estates, Facilities and Procurement.  As an employee of CHS you will qualify for a £500 bonus (pro rata) and an additional 5 days annual leave (pro rata) (performance conditions apply).

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To provide a 24-hour, 7 days a week service to include receiving and directing calls, assisting both the general public,  CHS and Trust personnel.

Dealing with telephone calls both internally and externally district wide.  Operating pager systems and monitoring critical alarms and keeping associated records.

Telecommunications staff are expected to be courteous and considerate at all times and have excellent customer care skills.

Due to the nature of the job, confidentiality must be adhered to at all times.  The post holder may be the only member of staff on duty and will need to use their own initiative and be responsible for the full range of duties.

Manyleb y person

Knowledge and skills

Meini prawf hanfodol
  • A working knowledge and understanding of the provision of facilities
  • Excellent communication and organisational skills, ability to prioritise and organise own workloads.
  • Ability to manage own time. Multi tasking skills. Quick thinker, innovative and self motivated. Ability to work under pressure and meet tight deadlines whilst delivering high quality work.
Meini prawf dymunol
  • Excellent customer service skills

Qualifications

Meini prawf hanfodol
  • A good standard of general education to GCSE standard or equivalent at Grade C or above
Meini prawf dymunol
  • IT qualification such as CLAIT or ECDL

Experience

Meini prawf hanfodol
  • Ability to work undirected and using own judgement
  • Good interpersonal and relationship building skills
Meini prawf dymunol
  • Previous experience within a switchboard or call centre environment

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Khalisah Hussain
Teitl y swydd
Facilities Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01484 343492
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg