Job summary
- Main area
- Operational Management
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 372-SURG1984
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- CHFT
- Town
- Huddersfield and Halifax
- Salary
- £47,810 - £54,710 per annum, pro rata
- Salary period
- Yearly
- Closing
- 17/08/2025 23:59
Employer heading
Operations Manager - Surgery and Anaesthetics
NHS AfC: Band 7
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
Are you an experienced and dynamic operational leader looking for your next challenge? We have an exciting opportunity for an Operational Manager to join our team and play a vital role in the effective and efficient delivery of services within the Head & Neck Directorate.
As an Operational Manager, you will be responsible for providing visible and strategic leadership, ensuring high-quality service delivery, and driving continuous improvement across CHFT’s theatres and associated services. Reporting to the General Manager, you will work collaboratively with senior clinicians, department leads, and other stakeholders to optimise patient care and operational performance.
Main duties of the job
Key Responsibilities:
You will take the lead in ensuring our Head & Neck services maintain the highest standards of patient care as well as meeting national and local performance targets. Beyond the day-to-day, you will play a pivotal role in driving innovation and service improvement within the Head & Neck Directorate.
What We Are Looking For:
We are seeking an enthusiastic and motivated individual with:
• Proven experience in operational management and service improvement within a healthcare setting.
• Strong leadership skills with the ability to influence and motivate teams – both clinical, operational and administrative.
• A track record of managing budgets, performance targets, and service improvements.
• Excellent communication and stakeholder engagement skills.
• Ability to analyse complex data and produce detailed reports to inform decision-making.
• Experience in conflict resolution and managing staff performance.
Working for our organisation
This role offers an exciting opportunity to make a significant impact within a trust that has received national recognition for its innovation and commitment to delivering exceptional care. For example, CHFT has received the following recognition for approach to delivering theatre productivity improvements and reducing waiting times for patients:
• The Economist: The story of one NHS operation https://www.economist.com/britain/2024/10/08/the-story-of-one-nhs-operation
• NHS Providers: Value for Money Excellence https://nhsproviders.org/providers-deliver-achieving-value-for-money/calderdale-and-huddersfield-nhs-foundation-trust
• BBC One Show https://www.bbc.co.uk/programmes/m002935k
• Sky News https://news.sky.com/story/this-nhs-trust-got-a-grip-of-its-waiting-list-can-others-around-the-country-do-the-same-
• Secretary of State for Health & Social Care https://x.com/wesstreeting/status/1876228022434742383
Detailed job description and main responsibilities
Operational management, Leadership across all teams, transformation and project management, people and change management.
Please see job description for full details on roles and responsibilities.
Person specification
QUALIFICATIONS AND TRAINING
Essential criteria
- Degree level or equivalent qualification/equivalent level of experience
Desirable criteria
- Recognised management qualification
- Evidence of postgraduate study and continuous professional development
KNOWLEDGE, EXPERIENCE AND EXPERTISE
Essential criteria
- Experience in an operational/patient care management post (preferably within the NHS)
- Evidence of excellence innovation and achievement in management practice
- Evidence of sound appreciation and achievement in management of financial targets and budgetary management; operational/business planning; waiting list management and contract monitoring as appropriate to role.
- Evidence of successful operational leadership and effective involvement in change management
- Experience supporting the delivery of national NHS operational targets
- Able to deal effectively with challenging or sensitive staff issues, e.g. performance, within Trust processes and legislative frameworks
- Able to use a range of management styles as appropriate, including a coaching style
Desirable criteria
- Experience in dealing with Senior Medical/Nursing staff
- Experience in managing a team
- Evidence of successful operational leadership and effective involvement in change management.
- Evidence of successful involvement in production of clear business cases
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential criteria
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
- Displays a strong motivation and commitment to success
- High level of verbal communications skills, including the ability to make effective formal presentations and informal approaches to a wide range of audiences
- High level written communication skills and able to adapt style and method as appropriate to include the ability in report writing, responding to complaints
- Treats all people equally and with respect
- Ensures personal, professional behaviour and integrity at all times
- Has self-confidence and uses this to lead, involve and challenge others as appropriate
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Natalka Batler
- Job title
- General Manager - Head & Neck Services
- Email address
- [email protected]
- Telephone number
- 01484 342000
- Additional information
For informal enquiries please contact:
Tom Strickland - Director of Operations, Surgery & Anaesthetics Division
01484 342000 - via Switchboard
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