Job vacancy: Deputy Director Service Delivery & Operations, NHS England, London

Job summary

Main area: Service Delivery & Operations
Grade: NHS AfC: Band 9
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 990-CFO-15786-E

Employer: NHS England
Employer type: NHS
Site: Any NHSE base
Town: London
Salary: £105,385 - £121,271 per annum
Salary period: Yearly
Closing: 14/07/2025 23:59

Deputy Director Service Delivery & Operations

NHS AfC: Band 9

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

We are an accredited Living Wage Employer which means that every colleague working for our organisation and third-party contractors will earn a real Living Wage. We are one of over 15,000 organisations, who voluntarily chose to pay the real Living Wage.

Detailed job description and main responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

For more information on the NHP programme

Interview will be held: Week commencing 11th August 2025

Due to ongoing organisational change and developments, aspects of this role may be subject to change.

By applying for this position, you acknowledge and understand that NHS England is currently undergoing a consultation process to finalise its structure, which may impact this role.

Secondments

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person specification

Qualifications

Essential criteria

Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area
Evidence of post qualifying and continuing professional development

Desirable criteria

Member of relevant professional body

Knowledge & Experience

Essential criteria

Experience in collaborating with senior stakeholders and navigating complex environments
Experience of business case content and process in a public sector environment
Strong knowledge of delivery strategies, project management methodologies and best-practice, particularly within the health or public sectors
Demonstrable experience of managing and prioritising a large budget with solid working knowledge of financial process requirement
Understanding of NHS routes for approval and the relationships within the NHS and public sector bodies

Desirable criteria

Understanding of London Property Planning

Skills Capabilities & Attributes

Essential criteria

Strong ability to think strategically and align project development activity with the organisation’s priorities and requirements
Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines
High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
Ability to communicate effectively with clinical, academic and all levels of staff
Strong ability to foster collaboration and integration cross multiple areas of the organisation, ensuring alignment to the overarching strategy

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.

Please note that we currently do not accept applications via recruitment agencies.

In order to comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, all individuals employed or contracted by NHS England are now required to undergo a Baseline Personnel Security Standards check.
All existing post-holders within NHS England will be required to complete the check as part of the wider roll out plan.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369. You can view our Privacy Notice here.

NHS England