Job vacancy: Delivery Support Manager, NHS England, Nationally

Job summary

Main area: Administrative Services
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 990-CDO-14224-E

Employer: NHS England
Employer type: NHS
Site: Any NHS England Office
Town: Nationally
Salary: £46,148 - £52,809 per annum (exclusive of London Weighting)
Salary period: Yearly
Closing: 10/06/2025 23:59

Delivery Support Manager

NHS AfC: Band 7

Our Organisation

The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.

As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.

As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Person specification

Qualifications

Essential criteria

Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
Further training or significant experience in project management, financial management or supporting change management processes.

Desirable criteria

Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.

Knowledge

Essential criteria

Experience of managing projects, including project planning, project control and project management.
Experience of managing stakeholders, taking account of their levels of influence and particular interest.
Significant experience of successfully operating in a politically sensitive environment.
Evidence of continued professional development.
Demonstrated experience of co-ordinating projects in complex and challenging environments.
Experience of drafting briefing papers and correspondence at senior management team level.
Experience of monitoring budgets and business planning processes.
A good understanding of the health and social care environment and roles and responsibilities within it.
Experience of setting up and implementing internal processes and procedures.

Skills and Experience

Essential criteria

Ability to analyse numerical and written data, develop and assess options and recommend appropriate conclusions.
Able to navigate and negotiate the NHS and the wider health, social care and political landscape.
Highly developed interpersonal skills, negotiation, conflict management, feedback, partnership working and coaching skills.
Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.

Other

Essential criteria

As part of the role, occasional travel to the Leeds office would be expected. At present the ONDG meets as a team once a month at the Leeds office.

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.

Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.

Please note that we currently do not accept applications via recruitment agencies.

In order to comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards 2024, all individuals employed or contracted by NHS England are now required to undergo a Baseline Personnel Security Standards check.
All existing post-holders within NHS England will be required to complete the check as part of the wider roll out plan.

The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369. You can view our Privacy Notice here.

NHS England