Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 10 months (1 post fixed term till February 2026)
- Hours
- Part time
- Flexible working
- Home or remote working
- Job ref
- 174-Q&SA-060525
- Employer
- Yorkshire Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Yorkshire Ambulance Service NHS Trust
- Town
- Wakefield
- Salary
- £24,071 - £25,674 Per annum
- Salary period
- Yearly
- Closing
- 18/05/2025 23:59
Employer heading

Quality and Safety Administrator
Band 3
Job overview
Are you passionate about safeguarding children and adults at risk and have the commitment to working in a fast paced, forward thinking, dedicated team? If the answer to this is ‘yes’, then we’ve an exciting opportunity waiting for you.
Due to career advancement within the team, we are currently seeking a part time (18.5hrs) administrator on a fixed term contract till March 2026
The post involves supporting the safeguarding team which is part of the wider Quality & Safety Team of the Quality, Governance and Performance Assurance Directorate.
The base for this role is the Trust HQ at Springhill, Wakefield but currently the team are remote working from home. A review of working arrangements is currently underway but the ability to utilise online electronic systems such as Microsoft Teams is essential to support ongoing remote working.
The successful candidate will need to be a team player who is adaptable, self-motivated, and innovative.
The working hours of the safeguarding team are Monday-Friday 9-5pm and you will be required to work flexibly to meet the needs of the service.
Interviews for shortlisted candidates will be conducted on 27th May 2025.
Main duties of the job
The successful applicant will work alongside the current administrator and other team members for safeguarding to provide administrative support in all aspects of their role, including:
- manage the paediatric liaison / child frequent caller databases and associated administration.
- management of safeguarding concerns and enquiries internally and externally using Datix and ambulance systems to collect information and prepare for clinician review.
- Directly supporting the Head of Safeguarding with administrative support.
The role will support
- Data gathering and analysis to support quality practice.
- Support the dissemination of learning and training.
- Using excellent communication skills to build strong effective relationships with all internal and external partners.
- Contribute to the audits and support compliance with statutory and regulatory requirements.
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives through effective time management.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Detailed job description and main responsibilities
We are seeking a highly motivated, knowledgeable, and enthusiastic individuals who will:
- Support the management enquiries internally and externally using Datix and ambulance systems to collect information and prepare for clinician review.
- Data gathering and analysis to support quality practice.
- Support the dissemination of learning and training.
- Using excellent communication skills to build strong effective relationships with all internal and external partners.
- Contribute to the audit and compliance with all statutory and regulatory requirements.
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives through effective time management
This role is currently hybrid working with a balance between Wakefield HQ and home working. Office hours are Monday -Friday 09:00-17:00
Person specification
Qualifications, skills and experience
Essential criteria
- Educated to GCSE Standard at Grade C or above in Mathematics and English or equivalent.
- Level 3 Qualifications e.g. A levels, NVQ3, BTEC certificate or diploma or apprenticeship or equivalent experience.
- Ability to deal with an unpredictable workload ensuring key priorities and deadlines are met through effective time management
- Competent in the use of data bases, word processing packages, spreadsheets, Power-Point, and ability to extract information and analyse trends
- Demonstrates integrity, understanding and maintenance of confidentiality and handling sensitive issues
- Excellent written and oral communication skills
- Significant experience of administration and office routines
Documents to download
Further details / informal visits contact
- Name
- Laura Crocker
- Job title
- Named professional for Safeguarding
- Email address
- [email protected]
- Telephone number
- 07342089843
- Additional information
For an informal discussion about the role please contact Laura Crocker – Named Professional for Safeguarding 07342089843/ [email protected]
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