Job vacancy: Business Systems Trainer - Non Emergency Patient Transport Service, Yorkshire Ambulance Service NHS Trust, Wakefield,

Job summary

Main area: Systems Trainer
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 174-NEPTS-BST-150626

Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Yorkshire Ambulance Service, Headquarters,
Town: Wakefield,
Salary: £28,392 - £31,157 Per annum
Salary period: Yearly
Closing: 28/06/2026 23:59

Business Systems Trainer - Non Emergency Patient Transport Service

Band 4

Detailed job description and main responsibilities

Please see the attached job description for further information.

When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. Also, list your previous employment in date order, starting with the most recent so that we can see the skills you’re currently using.

For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as:

Your previous training experience
Your excellent communication skills
Describing your ability to work under pressure using your initiative to solve problems

Your supporting statement should be at least 2 paragraphs long (around 500 words), but please don’t paste your CV in this section – we will not be able to shortlist if you do.

Person specification

Skills

Essential criteria

Ability to communicate clearly and confidently with a wide range of staff and stakeholders, adapting style to suit different audiences and levels of system knowledge
Ability to deliver engaging one-to-one and group training sessions, both face to face and remotely.

Knowledge

Essential criteria

GCSE's at grade 4 or above (or equivalent) in Maths and English
NVQ Level 3 or equivalent experience in training, education, administration, call centre, or NEPTS environment.

Desirable criteria

Training Qualification e.g. Level 3 Award in Education and Training (AET)

Experience

Essential criteria

Experience delivering training, coaching or supporting learning.
Experience within Non-Emergency Patient Transport Services, NHS or similar complex service environment.

Desirable criteria

Experience contributing to service, process or quality improvement activity

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.