Job vacancy: EOC Emergency Health Advisor, Yorkshire Ambulance Service NHS Trust, Wakefield WF2 0XQ & York YO30 1XW

Job summary

Main area

Emergency Health Advisor (EHA)

Grade

Band 3

Contract

11 weeks (Fixed term contract during training)

Hours

Full time
Part time
Job share
Flexible working

37.5 hours per week (part time options also available)

Job ref

174-EHA-300326

Employer: Yorkshire Ambulance Service NHS Trust
Employer type: NHS
Site: Wakefield & York
Town: Wakefield WF2 0XQ & York YO30 1XW
Salary: £25,760 - £27,476 Per annum
Salary period: Yearly
Closing: 08/04/2026 23:59

EOC Emergency Health Advisor

Band 3

Detailed job description and main responsibilities

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of 5 weeks and one further week will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor’s rota. Mentorship rotas will be shared with you as soon as possible. Mentor rotas are full-time.

**PLEASE READ BEFORE APPLYING**

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 25th April.

Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note: If you are unable to attend the assessment on Saturday the 25th April 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

If you have previously applied and were unsuccessful at the assessment or interview stage you must wait three months before reapplying. Any applications submitted within three months of an unsuccessful outcome will be automatically withdrawn. Interview shortlisting is based on the same criteria used in the previous recruitment cycle. We therefore strongly recommend allowing a minimum of three months to further develop your skills and experience to improve your chances of success in future recruitment rounds.

Any previous applicants who have been unsuccessful in the training course for EHA/EOC within the last 6 months need not apply.

Person specification

Qualifications

Essential criteria

Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience

Experience

Essential criteria

Minimum of 2 years’ experience working in a patient/customer focused environment

Desirable criteria

Experience of working in a call centre environment

Personal/other

Essential criteria

Able to manage highly stressful situations and make sound decisions
Demonstrates sensitivity to the needs of individuals and groups

Skills / Competencies

Essential criteria

IT literate

Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.

As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.

Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.

Disclosure and Barring Service

Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.

Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.

Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.

Defence Employer Recognition Scheme (ERS) - Bronze

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: EOC Recruitment Team
Job title: EOC Recruitment Team
Email address: [email protected]
Additional information: For further details contact: [email protected]

List jobs with Yorkshire Ambulance Service NHS Trust in Emergency Services or all sectors

Job summary

Employer heading

EOC Emergency Health Advisor

Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Experience

Essential criteria

Desirable criteria

Personal/other

Essential criteria

Skills / Competencies

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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