Job overview

An exciting opportunity has arisen to join the Booking Team within the Central Booking department at Salisbury Foundation Trust, as a band 2 Administration and Confirmation Coordinator. 

The successful candidates will join the  Administration and Confirmation team and work within the team to provide an excellent, friendly and organised booking experience for our patients.

The successful candidate will need to be experienced in or be willing to learn how to use multiple IT systems including eRS and Lorenzo and have a good understanding of patient pathways and referral processes. 

We are looking for evidence of team working as well as the ability to work independently. The organisational skills to work in a busy team environment, whilst prioritising workload and working to deadline, recent administration is essential. 

The candidate must have excellent verbal and written communication skills and experience in patient/customer contact. 

The department is a busy but friendly department and has a strong team environment, with staff needing to cross cover and support each other. 

The department is open 8:00 – 18:00 Monday to Thursday and 8:00 – 17:30 on Friday. The post holder will work three days 8:00 – 18:00 and one day 8:00 – 17:30. 

Main duties of the job

To administrate the national NHS e-Referrals System and ensure the swift and accurate entry of referrals onto the Hospital Electronic Patient Record.  To provide cover for the Salisbury Referral Centre; the single point of access for e-mail referrals to the Trust from external Health Care Organisation as well as internal referrals.

To be responsible for the manning of the Central Booking Call Centre using the Netcall system.

To provide an excellent patient service and make sure all standards within the Trust Access Policy are effectively delivered and all efforts are made to provide patients with an outstanding experience as per the Trust vision.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service.  We think working here is pretty rewarding.  You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything.  With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.  Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk