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Job summary

Main area
Admin
Grade
Apprentice Level 2
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
249-7318400
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Great Western Hospital
Town
Swindon
Salary
£14,762 per annum pro rata
Salary period
Yearly
Closing
24/09/2025 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Apprentice Customer Service Support (Physio)

Apprentice Level 2

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

 Kickstart Your Career with the NHS! Become an Apprentice Administrator at Great Western Hospitals

Are you ready to take your first step into a rewarding career in healthcare administration? The Physiotherapy Administration Team at Great Western Hospitals is on the lookout for a motivated, enthusiastic individual to join our Apprenticeship Programme as an Apprentice Administrator.

What’s in it for you?

  • Hands-on experience in a dynamic, public-facing NHS role
    Support from experienced managers, training providers, and a dedicated apprenticeship team
  • A structured learning pathway leading to a Customer Service Level 2 qualification
  • Time set aside for off-the-job study and personal development
  • A friendly, inclusive working environment where your growth is our priority

As part of this exciting opportunity, you’ll learn the ropes of administration, contribute meaningfully to your team, and gain invaluable skills that will set you up for future success—all while making a real difference in the lives of patients and staff.

Whether you're just starting out or looking for a fresh direction, this apprenticeship is your launchpad into the world of healthcare.

Main duties of the job

Are you organised, detail-oriented, and ready to kickstart your career in a professional environment? We’re looking for a proactive individual to join our Administration Team, where you’ll play a vital role in keeping operations running smoothly

  • Carrying out essential admin and clerical tasks with efficiency and accuracy
  • Handling sensitive information with the utmost confidentiality
  • Performing data input, extraction, photocopying, faxing, filing, and typing duties
  • Maintaining digital and physical filing systems in line with organisational policies. This is more than just a desk job—it’s your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace. This is more than just a desk job—it’s your chance to gain hands-on experience, contribute to a dynamic team, and develop valuable skills in a supportive workplace

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Detailed job description and main responsibilities

To provide under supervision and following appropriate training an efficient and effective clerical and  administrative support service to the organisation's team in accordance with relevant policies and procedures. 

Please see attached the full Job Description 

Person specification

Qualifications

Essential criteria
  • 4 GCSE’s grade A*- D / 3-9 including Maths and English
  • Ability to meet Level 1 literacy at selection
  • Committed to the completion of the apprenticeship qualification
  • Ability to meet entry Level 3 Numeracy at selection

Experience

Essential criteria
  • Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
  • Some understanding of the apprenticeship role
Desirable criteria
  • Experience of team working

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Hawkins
Job title
MSK Therapy Lead
Email address
[email protected]
Telephone number
01793 605093
Additional information

For further apprenticeship information please contact the Apprenticeship Team at [email protected] 

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