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Job summary

Main area
Administrative
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
37.5 hours per week (5 day office cover)
Job ref
249-7577751
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
The Great Western Hospital
Town
Swindon
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
29/01/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Clerical Administration Support

NHS AfC: Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients. The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient-centred care.

Main duties of the job

  • Patient Administration:

    • Respond promptly and professionally to patient queries via phone, email, or in person.

    • Grant and manage patient access to the Maternity Badger Net portal.

    • Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations.

    • Coordinate appointments for specialist tests, including Glucose Tolerance Tests.

  • Team Support and Coordination:

    • Provide day-to-day administrative support to midwives and maternity support workers within the community.

    • Maintain accurate patient records and ensure data is up-to-date in relevant systems.

    • Assist in the preparation of documentation and reports as required.

  • Equipment and Stock Management:

    • Maintain and monitor all clinical and office stock levels.

    • Arrange calibration, servicing, and maintenance of equipment in line with Trust policies.

    • Process stock orders and ensure timely delivery to the team

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

  • Based in the community setting with occasional travel to other sites as required.

  • Flexible approach to workload to meet the demands of the service.

Detailed job description and main responsibilities

Skills and Competencies:

  • Strong organisational and time management skills.

    Strong communication and interpersonal skills.
  • Ability to manage multiple priorities and work independently.

  • Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net).

  • experience within a busy NHS health care environment 

Person specification

Qualifications

Essential criteria
  • NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
  • Knowledge of Great Western IT systems including Medway and Medway Maternity
Desirable criteria
  • ECDL
  • Touch typing
  • Database management

Experience

Essential criteria
  • Recent experience in a customer focussed environment
  • In-depth administration
  • Working knowledge of data protection and confidentiality
  • Working to tight and conflicting deadlines
Desirable criteria
  • Experience within a Maternity Health Care environment.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Suzy Payne
Job title
Community Matron
Email address
[email protected]
Telephone number
01793 604576
Additional information

email - [email protected] 

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