Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-7974665
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Great Western Hospital
- Town
- Swindon
- Salary
- £39,959 - £48,117 per annum pro rata
- Salary period
- Yearly
- Closing
- 03/07/2026 23:59
Employer heading
Outpatient Operations Lead
NHS AfC: Band 6
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
To lead on the day to day management of the Outpatient Administration team, supporting the Administration lead to delivery key performance indicators and service developments.
To provide first line support to the team and project leads, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met, in particular financial expenditure targets, cost control, quality and activity targets.
The post holder will be expected to have excellent interpersonal skills, have a thorough understanding of the NHS improvement tools and access targets, the ability to forward plan in a changing environment, with insight and aptitude for managing, measuring and delivering service improvements
Main duties of the job
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Detailed job description and main responsibilities
Please see attached job description for full details.
This post will support areas of automation development lifecycle including support, implementation and deployment to the Outpatient Administration Team. And be an advocate of Patient Experience across Outpatients departments, putting the patient at the heart of everything we do.
Person specification
Qualifications
Essential criteria
- Educated to Degree standard or equivalent with additional training or experience to a post-graduate diploma level
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system
Desirable criteria
- Qualifications in management
- ECDL qualification or other formal
- IT training / qualification
- Project management training
Experience
Essential criteria
- Evidence of Health & Safety training
- Evidence of significant administrative experience within a customer focused environment
- Evidence of successful staff management including performance, recruitment, training and absence management
- Working knowledge and experience in change management and service redesign in similar or related field
- Evidence of successful process design and Implementation
- Experience and understanding of outpatient services and performance indicators
- Experience in implementing NHS policies and guidelines relevant to outpatient services
- Proven experience of developing administrative processes, analysing information, and report writing
- Experience of managing projects
- Able to prioritise workload of self and others
Desirable criteria
- Past experience of working in an area specialising in healthcare appointment making
- Experience of managing large teams
Documents to download
Further details / informal visits contact
- Name
- Tara Coutts
- Job title
- Perfomance and Operations Manager
- Email address
- [email protected]
- Telephone number
- 01793 605750
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