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Job summary

Main area
Radiology
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Full & Part time opportunities)
Job ref
249-7843130
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Great Western Hospital
Town
Swindon
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
01/04/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Radiology Booking Coordinator

Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

Radiology Booking Coordinator

Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests.

You will have experience of working within a busy administrative team that involves regular interactions with the public.  As part of our tight knit team, you will also be in close contact with our Radiographers and Consultant Radiologists, supporting them with managing their clinical lists effectively.  Although not essential, previous experience of this would be considered an advantage as the management of waiting lists and performance metrics will be a key consideration and expectation of the management of the booking team.

Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.

You will be expected to have a good understanding of the different radiology modalities that form the core of your role and understand the requirements and dependencies that feed into the booking of these tests.  As such, this role is like no other as you will have exposure to a wide range of radiology diagnostics with regular interactions with our clinical teams.

 

Main duties of the job

To join the Radiology Administration Team in providing a comprehensive administration and appointment booking service in the Radiology Department.  To provide focus on the needs of the patient in accordance with Policies and National Booking Programmes.  This role requires a sound knowledge of the Radiology Information System and booking protocols when booking face to face or in a telephone call scenario. 

Once trained, a confident approach is expected in using your own judgement to prioritise requests and deciding upon necessary examination requirements.  Close liaison and building good relationships with key Radiographers and Consultants is essential to the success of the team.  Full training is given which will involve an induction period of 6 months.  Excellent front line customer care skills are essential as the job requires dealing with patients sometimes in a highly emotive atmosphere.

Working for our organisation

We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

Detailed job description and main responsibilities

To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them.  For patients attending biopsy appointments, this will necessitate liaising with nursing staff

Please see attached full Job Description 

Person specification

Qualifications

Essential criteria
  • GCSE 3 level of education in English & Maths
  • NVQ Level 3 in Customer Services/Business Administration OR demonstrable equivalent experience gained in a reception, booking or administrative role
  • Willingness to undertake NHS specific IT system training including Medway and CRIS – Computerised Radiology Information System
Desirable criteria
  • ECDL qualification or other formal IT training/qualification
  • Familiar with medical terminology, particularly radiology
  • Use of internet and intranet

Experience

Essential criteria
  • Evidence of significant administrative experience
  • Working knowledge of data protection and confidentiality
  • Team working
Desirable criteria
  • Worked in an area specialising in health care
  • Organisational awareness of NHS

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Moore
Job title
Radiology Admin Manager
Email address
[email protected]
Telephone number
01793 605044
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