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Job summary

Main area
Rehabilitation
Grade
NHS AfC: Band 6
Contract
12 months (Fixed term for 12 months)
Hours
Full time - 37.5 hours per week (maybe requirement for 7 day working)
Job ref
249-7344409-2
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Great Western Hospital
Town
Swindon
Salary
£38,682 - £46,580 per annum
Salary period
Yearly
Closing
28/09/2025 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Senior Discharge Flow Coordinator

NHS AfC: Band 6

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

The Senior Discharge Flow Coordinator will work alongside the Matron of Clinical Operations and Patient Flow to achieve effective discharge processes in the management of simple and complex cases. They will 
work independently but under the supervision of the Matron and Head of Clinical Operations by liaising with ward managers, multi-disciplinary teams (MDT), clinical teams, and system wide stakeholders to facilitate 
safe, effective patient discharges.

Main duties of the job

  • Takes a lead role in the discharge process to ensure the safe, timely discharge of patients, building competence and confidence and promoting a culture of prevention and early intervention with all staff.
  • To ensure discharge pathways and processes are monitored and unsatisfactory outcomes are investigated appropriately. This will include the review of complaints, datix and patient experience 
    feedback. 
  • Proactively supports staff to effectively manage patient flow delays, supporting the trusts work program to reduce incidence of stranded patients delayed transfers of care.
  • Follows agreed escalation processes for complex cases helping to avoid or resolve conflict if required.
  • Develops effective links and relationships with relevant professional partners to ensure as seamless a service as possible

Working for our organisation

Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Detailed job description and main responsibilities

  • Has the knowledge and skills to deliver best practice when planning safe and timely transfer of care, to achieve best outcomes for patients, reduce length of stay and optimise bed usage. 
  • In conjunction with the Matron and Head of Clinical Operations, tracks, assesses and monitors patient length of stay, delayed transfers of care/stranded patients and process related issues, maintaining accurate reports in accordance with strict national deadlines and liaising with service representatives as 
    required.
  • Establishes key links with all members of the multidisciplinary team and facilitate the development of discharge planning expertise. 
  • To ensure stakeholders are consulted and patient experience and feedback contributes to the development of the service.
  • Arrange multidisciplinary team meetings (MDT), chairing when appropriate to, and maintain precise documentation of professional meetings following correct governance procedures.

Please see the attached job description for full information

Person specification

Education

Essential criteria
  • Registered Nurse (Active NMC Registration)
  • Educated to Post Graduate Diploma or above level qualification or equivalent experience of advanced practise
  • Evidence of continued personal and professional development

Experience

Essential criteria
  • Experienced registered nurse
  • In depth experience of leading and managing teams of nursing staff across different levels
  • Significant experience of working in a multidisciplinary environment with a range of health professionals
  • Evidence of leadership and management development

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: Goldhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Palfreeman
Job title
Deputy Head of Patient Flow
Email address
[email protected]
Telephone number
01793607420
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