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Job summary

Main area
NHS Talking Therapies Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
30 hours per week (Part time Hours (22.5 or 30 hours a week) may also be considered)
Job ref
346-NYA-136-25-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Whitby Community Hospital
Town
Whitby
Salary
£24,937 - £26,598 (pro rata) per annum
Salary period
Yearly
Closing
09/09/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Team Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

We are looking to employ a hardworking, conscientious individual who will work as Team Administrator, part time - 30 hours (22.5 may also be considered) within the North Yorkshire NHS Talking Therapies Team.

The successful candidate will be required to provide  comprehensive administrative  services to the Talking Therapies Team, including dealing with both incoming and outgoing telephone calls, booking appointments, managing busy central team inboxes, uploading patient referrals in a timely way, ordering stationary and travel bookings as well as general office duties. 

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

 

Main duties of the job

The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work.

They will have an eye for detail, be organised and work to a high degree of accuracy whilst in a very busy role. 

As a team player, you’ll be able to be flexible and also prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential, as full training will be provided.

Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. They will be able to effectively and clearly communicate with colleagues, service users and their families.

You are required to have NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale) good standard of English and Mathematics; experience of working in a busy administrative environment and be proficient in the use of MSOffice with experience of patient records systems.

Working for our organisation

We are the North Yorkshire NHS Talking Therapies Service, a Primary Care Service that provides therapeutic interventions for individuals with common mental health difficulties such as anxiety and depression.

Our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for whilst aiming to provide timely treatment. 

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

Detailed job description and main responsibilities

The successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support the team. 

The NHS Talking Therapies team offers out of hours appointments so the flexibility to work evening hours to support clinicians is essential. 

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable criteria
  • Level 3 in Business Administration.
  • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

Essential criteria
  • Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
  • Customer Service experience (face to face, answering calls, correspondence).
  • Experience of organising completing demands and workloads.
  • Experience of setting up and maintenance of administrative systems and processes.
  • Experience of working autonomously and proactively
Desirable criteria
  • Experience of supporting/supervising staff.
  • Experience of handling monies and working within financial guidelines.

Knowledge

Essential criteria
  • Comprehensive knowledge of Microsoft Office applications.
  • Understanding of data protection and the need for confidentiality and how to maintain this.
  • Knowledge of office systems and processes.
Desirable criteria
  • Knowledge of NHS systems

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sue Ayres
Job title
North Yorkshire Talking Therapies Admin Lead
Email address
[email protected]
Telephone number
07468 710454
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