Job summary
- Main area
- Appointment Booking coordinator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 050-AC603-0825
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- £25,313 - £26,999 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/09/2025 23:59
Employer heading
Radiology Appointments Coordinator
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
We are looking for an organised and motivated individual to join our busy Radiology team, supporting the coordination of outpatient appointments across a range of Radiology specialities.
In this role, you will work closely with Radiology team leaders and colleagues from other departments to book appointments, liaise directly with patients, and help ensure clinics run smoothly and efficiently. You’ll also communicate with doctors and area leads to confirm session availability and support effective scheduling.
A clear understanding of NHS Wales appointment booking guidelines and a commitment to excellent communication are essential. Experience working with waiting lists and confidence using spreadsheets would be an advantage.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Main duties of the job
As a key member of the Radiology admin team, you’ll manage your own workload with minimal supervision, coordinating outpatient appointments across multiple Radiology modalities. You’ll work closely with consultants, managers, Radiology leads and other departments to ensure Radiology lists are scheduled efficiently and patients are supported throughout the booking process.
You’ll handle telephone and face-to-face enquiries with professionalism and empathy, maintaining confidentiality at all times. Responsibilities include registering and validating referrals, updating patient records on RadIS, and ensuring timely clinical prioritisation and appointment scheduling in line with NHS Wales guidelines.
You’ll monitor waiting lists, Radiology list capacity, and ensure appointment slots are filled appropriately. This includes arranging interpreters or transport when needed, and communicating sensitive information to patients with care. You’ll also support data quality checks, report on waiting list performance, and contribute to service improvements.
Additional duties include assisting with Radiology list cancellations, supporting additional, short notice lists, mentoring new staff, maintaining supplies, and providing cover during staff absences. You’ll attend mandatory training, participate in personal development reviews, and follow BCUHB’s risk management and data protection policies.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Vicki Kinnear
- Job title
- Booking Office Manager
- Email address
- [email protected]
- Telephone number
- 03000 847 926
- Additional information
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