Job summary
- Main area
- Mental Health
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-ACS172-0426
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Heddfan Unit, Wrexham Maelor Hospital
- Town
- Wrexham
- Salary
- £32,557 - £39,631 per annum
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
Employer heading
Wellbeing Practitioner - Single Point of Contact - Mental Health
Band 5
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
Are you looking to be part of an exciting team within the MHLD division? Are you driven to improve the care and experience of all age patients who access mental health services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board’s, first point of contact for patients accessing mental health services?
This is a pivotal role for individuals who access the Mental Health Single Point of Contact service, including individuals in distress, families/carers and professionals such as Police, GP’s, A&E, WAST and Local Authority.
Using a recognised triage tool and compassionate focused interventions the post holder will assess the mental health needs of the individual using a range of communication methods adaptable to the needs of individuals, families/carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.
This role involves connecting individuals to the most appropriate mental health and well-being provision to meet their needs in a timely manner, including those with common mental health problems and those with more complex, acute and high-risk presentations. You will be required to liaise and communicate clinical information verbally and via technical links with health colleagues and partner organisations to ensure continuity of care for those accessing the service.
Main duties of the job
This is an exciting role which requires you to work autonomously, providing high quality clinical triage and risk management using knowledge, skills, critical thinking and professional judgement, supported by clinical triage protocols/policies and support from Senior Practitioner colleagues where needed. As first point of contact you will provide advice, guidance and support to partner organisations and professionals such as Police, WAST, A&E, GP’s and Local Authorities on mental health related issues.
We can offer you a very supportive working environment. We are passionate and committed to supporting our teams with continuous professional development and have an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Active participation in reviews, evaluations and self-reflection will be encouraged to ensure staff feel fully supported.
If you are looking for a new challenge role with variety, continuous support, and genuine job satisfaction, please get in touch with us. Informal visits (by appointment) are very welcome, come and see what our teams do and discuss how you can join us!
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Please note this advert may close early if sufficient applications are received.
Person specification
Qualifications & Knowledge
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Desirable criteria
- Meets all desirable criteria as per attached job description/person specification
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rebecca Sands
- Job title
- Team Manager
- Telephone number
- 03000 847856
- Additional information
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