NHSJobs.com

Job overview

The ability to speak Welsh is essential for this post

The Informatics Department has an opportunity for a Band 3 Switchboard Team Leader.

Support the Switchboard Services Supervisor in the day to day operational delivery of BCU switchboard services ensuring a comprehensive, high quality switchboard service is maintained, 24 hours a day 7 days a week.

Main duties of the job

To be responsible for the day to day supervision of switchboard operators/call handlers ensuring their continued personal and professional development and work completion, as appropriate.
The post-holder will assist with the training, provide assistance and guidance to new and existing staff on the Switchboard Operator System and other equipment on a daily basis.

Required to use own initiative in the planning and prioritising of own workload to ensure that deadlines are met. Seeks advice and guidance from line manager if needed. Maintains good channels of communication to ensure line manager is kept aware of issues and concerns.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.