Job overview

We have a fantastic opportunity for you to make a real impact as our Business Support Coordinator.

You will play a key role in keeping our services running smoothly and effectively by providing structured coordination and administrative oversight. Our goal is to ensure critical tasks are delivered on time and service delivery is never compromised by avoidable delays.

In post, you’ll take ownership of setting service priorities, filtering issues, and seeking resolution. A core part of the role will be the collection and management of Standard Operating Procedures (SOPs), ensuring consistency, compliance, and best practice across all three units, while working collaboratively with teams across the service.

Looking ahead, you’ll support future planning and continuous improvement initiatives, helping to anticipate service needs, resource allocation, and strengthen operational effectiveness. You’ll also be responsible for the development and collation of data for surveys, audits, and assurance activities, including performance reporting and CQC requirements.

Additionally, your role will be pivotal in supporting our PBUC Manager to align all units, particularly with the Urgent and Emergency Care (UEC) workstream. This alignment is crucial for integrated service delivery, supporting organisational priorities, and maintaining consistency across departments.

Are you ready for the next step in your career?

Main duties of the job

You will be will be expected to work across 3 locations, Minor injury units Clevedon and Yate,  and the Urgent Treatment Centre Hengrove Bristol.

Communication

• Responsible for overseeing the provision of a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations.
• Represents administration colleagues as a member of the operational management team and provide support to the management team

Planning

• Responsible for ensuring the delivery of a range of administrative and/or customer services processes within the team to an agreed standard to maximise service quality and continuity.
• Responsible for setting the service priorities, filtering issues, and seeking resolution, planning and prioritising work activities to meet deadlines and into the future to ensure operational efficiency, adjusting priorities, aims and plans as required.

Data Resources 

• Responsible for expenditure and monitoring of budgets and resources in the Administration team, is authorised signatory for team expenses
• Responsible for the management of databases, filing systems and admin processes. 
• Responsible for the development and collation of data for surveys and audits relevant to the service, e.g. performance reporting and CQC assurance

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.