Job overview

The ost Holder will be providing expert advice and support to Borough and Clinical Directors, Service Managers and Heads of Service, on patient safety, clinical effectiveness and quality of care delivered; with a particular emphasis on ensuring incidents and patient feedback are reported, reviewed and learning shared in accordance with best practice.

To support a dynamic portfolio of clinical governance, patient safety and patient feedback services to deliver the West London NHS Trust Quality and Patient Safety Strategy, and adhere to related policies and statutory expectations.

As well as working in a corporate and integrated way within the larger Clinical Governance Team, the post holder will be responsible for providing expert patient safety and patient experience support to Hounslow Borough mental health services.

The post holder will also be expected to work across borough and services lines, and take the lead on key Trust-wide clinical governance projects, as reasonable circumstances dictate, and as directed by their line manager

Main duties of the job

The post holder is expected to:

•    act as the highly visible key point of support for all clinical governance issues relating to the service line(s) they are supporting.
•    encourage and support safe and effective clinical practice through close working with clinical teams, whilst facilitating the sharing of best practice
•    support clinical service lines with the timely reporting and investigation of all incidents and/or complaints, in accordance with Trust policies
•    act as an incident review or complaint investigation expert panel member as required
•    support borough / clinical service lines in the completion of PSII reviews / investigations within agreed timeframes, and to escalate where these will not be met
•    work closely with borough / clinical service lines to ensure outcomes of PSII reviews are used to support shared learning across the clinical service lines
•    facilitate After Action Reviews where relevant and ensure that these are completed within agreed timeframes, and escalate if these will not be met 
•    analyse and develop relevant clinical governance data in order to produce both written and verbal reports that provide demonstrable evidence of learning and reduction in risk

(For further details please refer to the Job Description) 

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.