Job summary
- Main area
- Team Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 222-EAL-020
- Employer
- West London NHS Trust
- Employer type
- NHS
- Site
- Armstrong Way
- Town
- Southall
- Salary
- £29,651 - £31,312 Per Annum
- Salary period
- Yearly
- Closing
- 13/08/2025 23:59
Employer heading
Team Administrator
Band 3
West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
for the Ealing Perinatal Team
This is a full time role – Mon – Fri 9-5 (Office based)
Based on the St Bernards Site – Ealing
We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:
· Confident and have the ability to work alone
· Proficient in using Rio
· Good IT skills, such as good at Excel
· Good at communicating both in writing and verbally with team members, professionals from other teams and patients
· Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately
· Organised
· Use own initiatives and be proactive
Main duties of the job
The post holder will be part of a wider team of administrators responsible for providing a full range of administrative support to multidisciplinary community mental health services across three London boroughs. They will support the team to ensure that the service runs effectively and efficiently and that referrers, service users and their families/carers experience a responsive and friendly service. This includes supervising reception staff, depending on the particular team location.
The post holder is required to deliver and maintain a range of administrative procedures that enhance the collection and recording of patient information and service performance data to meet service objectives and deadlines
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria
- 5 GCSE including Maths & English (Grade C or above) or equivalent
- NVQ 2 or RSA 2 in admin or customer care (or equivalent experience) OR ECDL or CLAiT Level 2 or equivalent experience
Desirable criteria
- NVQ 3 or RSA 3 in admin or customer care (or equivalent experience)
Experience
Essential criteria
- Demonstrable previous administrative experience in a customer care environment
- Experience of working effectively with a large team across various sites
- Experience dealing with the public and/or professionals face to face and on the phone/virtually
Desirable criteria
- Experience of working in a Mental Health setting
- Experience of inputting / maintaining other types of databases
- Experience of using MS PowerPoint
Knowledge
Essential criteria
- Able to empathise/communicate and deal with enquiries from diverse range of service users as well as professionals
- Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates
- Fast and accurate audio and copy typing skills – 30 words per minute minimum
- Able to take and generate meeting minutes
Desirable criteria
- Touch typing ability of 45 words per minute
- Ability to develop and implement systems and processes to increase service efficiency
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Mullings
- Job title
- Admin Team Leader
- Email address
- [email protected]
List jobs with West London NHS Trust in Administrative Services or all sectors