Job summary
- Main area
- Corporate
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4880
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- 30 651 EP Ops Team
- Town
- Ashburton or Elm Point, or Broughton
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 24/12/2025 23:59
Employer heading
Business Support Officer
Band 5
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
Hours: 37.5 hours per week
Band: 5 plus on call allowance (subject to rota review)
Location: Trust wide, base negotiable (Trafford Park, Liverpool, Preston)
Job Type: Permanent
Interview: 15th January 2026
An opportunity has arisen to join the Trust Resilience Team working as a Business Support Officer. Reporting to the Head of Contingency Planning, the role will provide general business/administrative support, covering a variety of meetings and workstreams. Working with internal and external partners, the team deals with Integrated Emergency Management (IEM) matters such as risk assessment, contingency planning, validation of emergency arrangements and the design and delivery of multi-agency training and exercises.
The post holder will work with Resilience Managers and Officers and help keep the workstreams on track. The Contingency Planning team work closely with Special Operations, the Command and Resilience Education Team, and other departments to plan for, respond to, and recover from incidents. The role will support the Trust to maintain its legislative standards as per the Civil Contingencies Act and NHS England Core Standards to ensure robust and effective processes are in place to support patient and staff safety in complex and major incidents.
Main duties of the job
The post holder will be responsible for all administration duties across the Contingency Planning Team which include the management of holidays, booking of training venues, hotels, minute taking and completion of staff wages.
As a Trust-wide, on-call Loggist, the postholder will undertake duties as required within Standards for NHS Ambulance Service Command and Control. They will need to maintain relevant qualifications and competencies. The Loggist role can be unpredictable, and the post holder should be aware that they can be deployed across the NWAS region.
This is an excellent opportunity for the post holder to be part of a team of multiskilled staff working in a varied EPRR environment across the regional footprint of the North West Ambulance Service.
NWAS staff at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting leaders who are more than subject matter experts, but exemplary in demonstrating their experience and commitment to values-based leadership, challenging workforce and health inequalities, operating successfully in ambiguity, complexity, and uncertainty.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person specification
Skills
Essential criteria
- Ability to plan and organise work independently to support Head of Contingency Planning workload and achieve deadlines
- Ability to analyse a wide range of complex information and summarise appropriately
- Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
- Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS Powerpoint, e-mail and internet applications
- The ability to act with discretion and understand the need for confidentiality
- The ability to use own initiative with a flexible approach to work and consistently drives for high quality service delivery
- The ability to prioritise and balance a range of competing tasks and deliver within required timescales
- Excellent verbal and written communication skills
- Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
- Excellent interpersonal skills, able to engage with a variety of stakeholders at all levels of seniority
- Ability to work across various locations on the NWAS footprint to meet demand
- Ability to work as an on call Loggist, maintaining the required CPD and with the ability to travel across the Trust were required
- Valid Licence for use in the UK and access to a vehicle for work use OR ability to travel between sites using other means within reasonable timescales (including out of hours)
Qualifications and Knowledge
Essential criteria
- Degree level qualification and/or equivalent experience in business administration
- Knowledge of information needs at Director and Senior Manager level
- Knowledge of health economy structures and responsibilities to facilitate effective liaison
- Relevant training to maintain National Occupational Standards as Loggist e.g.UK HSA Loggist Course attendance
- Security Clearance to SC Level via the Defence business Services National Security Vetting
Experience
Essential criteria
- Experience working in a similar role supporting senior managers
- Experience of preparing and compiling reports, meeting papers/ packs and action plans/ trackers
- Demonstratable experience of dealing with matters of a highly sensitive and confidential nature
- Proven experience of supporting senior level meetings and producing minutes to a high standard of accuracy within a short timescale
- Experience using office systems
Values & Behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Joanne Hodson
- Job title
- Head of Contingency Planning
- Email address
- [email protected]
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