Job summary
- Main area
- Paediatrics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WCCS-2315
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- London
- Salary
- £30,546 - £32,207 pa inclusive
- Salary period
- Yearly
- Closing
- 30/12/2025 23:59
Employer heading
Healthcare Assistant
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
At Imperial College Healthcare NHS Trust, you’ll join one of the UK’s most dynamic paediatric teams across five world-class hospitals. Whether you’re new to healthcare or looking for a fresh challenge, this is your chance to make a real difference while learning and growing in a supportive environment.
On our vibrant 25-bedded Great Western Ward, every day brings variety and purpose. You’ll support the nursing team in caring for patients from newborns through to young adults, helping with day-to-day tasks that make a big impact – from assisting with personal care and observations to providing comfort and reassurance to families.
Main duties of the job
- Demonstrate a courteous, friendly and helpful approach to patients, colleagues and relatives, greet them orientate patients and visitors to the area.
- Minimise queue on the reception area and seek assistance when necessary.
- Introduce yourself to new arrivals and explain your part in their journey.
- Where appropriate, use the patients name when talking to them, maintain eye contact and smile.
- To respond in a helpful way to all enquiries from patients, relatives, carers and staff and be empathetic to the needs of patients who may be anxious or distressed.
- Ensure effective and appropriate communication with staff, patients, relatives and visitors, maintaining confidentiality and information governance at all times.
- Answer the telephone, respond to queries and take messages, referring to the nurse or doctor in charge when appropriate. Be able to redirect incoming calls and access the bleep system.
- Communicate effectively via Trust email and check emails for relevant Trust and management information
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education
Essential criteria
- NVQ Level 3, Care Certificate or 12 months experience at Band 3 or equivalent
- English Language GCE/GCSE or equivalent
Skills
Essential criteria
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- The ability to prioritise and plan day to day workload
- The ability to work within a busy and demanding environment
Desirable criteria
- Phlebotomy trained
Experience
Essential criteria
- Knowledge of hospital administrative systems
- Recent and at least six months experience in an acute clinical setting
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Natasha Addington
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 02033127621
List jobs with Imperial College Healthcare NHS Trust in Nursing and Midwifery or all sectors