Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 2
- Contract
- Permanent: N/A
- Hours
- Part time - 22.5 hours per week (N/A)
- Job ref
- 188-AC231225-EXA
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £24,465 to £24,465 per annum, pro rata
- Closing
- 06/01/2026 23:59
Employer heading
Dietetics SLT Band 2 Admin Assistant
Band 2
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal applicants.
Please see below for detailed job description of the role.
Please note this vacancy is Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
We are looking for an admin assistant to join our small and friendly team in the Dietetics, Speech & Language Therapy Department. The days of the week we require cover are Monday, Tuesday and Wednesdays working 8am to 4pm. The role involves indirect interaction with patients by telephone, booking appointments and outcoming of clinics and working with the three other members of the admin team. We are based in Minerva House which is on the SGH site in Tremona Road.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
WHAT YOU’LL DO:
- To provide an excellent customer service to patients, relatives/carers and to external agencies.
- Ensure a consistent and effective administrative service is maintained at all times.
- Build relationships with stakeholders internally and externally.
WHAT WE’RE LOOKING FOR:
You will:
- Have experience of working in a customer services environment.
- Have a friendly and approachable manner.
- Be polite, sympathetic and diplomatic and have a can do attitude.
- Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence.
- Provide comprehensive administration services and have high standards of accuracy and attention to detail.
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Competent IT skills, including a working knowledge of Microsoft Office packages.
- The ability to work independently but also be a good team player
We are looking for someone to join our team working Monday to Wednesday each week from 8am to 4pm.
Person specification
Qualifications, Knowledge & Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rena Gledstone
- Job title
- Operations Manager
- Email address
- [email protected]
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