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Job summary

Main area
Organisational Development
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
050-AC469-0725
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Abergele Hospital or Wrexham Maelor Hospital
Town
Abergele or Wrexham
Salary
£30,420 - £37,030 per annum
Salary period
Yearly
Closing
21/07/2025 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Talent Management Business Support Manager

Band 5

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

 This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

 

Job overview

Join us as we embark on an exciting journey to build and embed a values-led approach to Talent Management. We are looking for a Business Support Manager who is not only highly capable but deeply aligned to our Health Boards expected values and behaviours.

This is more than a role, it is a chance to help shape how we as an organisation grow, support, and invest in our workforce to create a culture where everyone feels seen, valued, and empowered to thrive.

Main duties of the job

Are you highly organised and proactive in your approach? Do you have a passion to drive change and make a positive difference? Do you have a keen eye for detail and ability to think outside of the box? If so, we would love to hear from you.

The post holder will provide high-level business support to the Talent Management Senior Practitioner, and wider Organisational Development Team, ensuring seamless coordination of projects and resources to develop and maintain robust systems and processes to support effective functions.

As Business Support Manager, the post holder will be expected to work autonomously to lead daily tasks and ongoing responsibilities, ensuring effective prioritisation of workload to achieve agreed objectives and meet project timeframes.

The post holder will use effective communication skills at all times and build professional working relationships with stakeholders.

The post holder will be expected to create, update and manage a range of databases and reporting elements as part of the role.

For a full overview of all duties, please read the attached Job Description.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

 

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

Essential criteria
  • Degree in Business Administration or equivalent level of experience
Desirable criteria
  • Evidence of recent CPD
  • ILM 3 or equivalent

Experience

Essential criteria
  • Significant previous experience in informatics analysis, report writing
  • Experience of administrative processes
  • Experience of handling complex / sensitive issues
  • Able to communicate with all levels of staff representatives and managers in a clear and confident manner
  • Proficiency in clerical and administrative procedures
  • Application of systems of work and organisational policy
  • Good knowledge of MS Office/I.T. systems/Social Media
  • Thorough understanding of administrative procedures
Desirable criteria
  • Work across various disciplines within an NHS / public sector organisation
  • Experience of project work
  • Management of databases

Aptitude and Abilities

Essential criteria
  • Ability to prioritise tasks and manage competing demands on time, ensuring deadlines are met
  • Excellent interpersonal skills and ability to influence at varying levels
  • Confident communicator acting with tact and diplomacy.
  • Able to work independently and without need for direct supervision
  • Ability to work under pressure in a busy working environment and able to multi-task
  • Report writing and analytical skills
  • Work flexibly
  • Advanced IT/Keyboard skills

Values

Essential criteria
  • Persuasive and motivational qualities
  • Effective team player
  • Empathetic approach
  • Ability to communicate and manage relationships at all levels.
  • Self-motivated, assertive, proactive and innovative.

Other

Essential criteria
  • Ability to travel between sites
Desirable criteria
  • Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Gillian Cooper
Job title
Talent Management Senior Practitioner
Email address
[email protected]
Additional information

For arrange an informal discussion, please email:

[email protected]

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