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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday, 9am - 5pm)
Job ref
346-TSC-007-26-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Rosewood Centre, Acklam Road Hospital
Town
Middlesbrough
Salary
£25,272 per annum
Salary period
Yearly
Closing
21/04/2026 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Administrator (Receptionist)

NHS AfC: Band 2

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An exciting opportunity has arisen for an administrator - receptionist to join our friendly team based at The Rosewood Centre, Middlesbrough, supporting the Middlesbrough Child and Adolescent Mental health service.   

Previous NHS experience not essential, although may be helpful.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Reception duties include greeting service users, carers, staff and visitors and answering queries via telephone and email.  The ability to remain calm and communicate clearly is essential as well as promoting a positive culture for Children and Young people living with mental health issues and/or neuro diverse conditions.  

The successful candidate will be expected to perform admin tasks, update calendars, appointment letters, maintain visitor logs, deal with incoming & outgoing post and calls, photocopying, scanning and ensure that all information in the reception area for staff and public is clearly displayed and updated as appropriate

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

We believe the job description will give you a clear picture of the day to day duties and tasks.  Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help. 

Alternative contact - Claire Glenholmes - Team manager 03000 132 000 opt 2

 

Person specification

Qualifications

Essential criteria
  • BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

Experience

Essential criteria
  • Data inputting experience.
  • Experience of general office duties.
  • Customer service experience

Knowledge

Essential criteria
  • Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and how to maintain this.
  • Knowledge of office systems and processes.
  • Knowledge of receiving visitors/telephone callers and taking accurate messages

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauren Nelson
Job title
Admin Lead
Email address
[email protected]
Telephone number
03000 123 000
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