Job summary
- Main area
- Admin
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 050-AC435-0926
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Glan Clwyd Hospital
- Town
- Rhyl
- Salary
- £26,300 per annum pro rata
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
Employer heading
Oncology Admin Assistant
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently.
The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers and colleagues in a confidential and sensitive way, face to face and by telephone.
You must have a good standard of education, good organisational skills and the ability to work as part of the team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
An opportunity has arisen to join the Clinical Oncology and Clinical Haematology Team as an Administration Assistant.
The successful applicant will be adaptable and have the ability to work to in a fast paced environment undertaking a range of administration processes with confidence and efficiency including filing, collection of patient case notes for clinic and provide cover to Wards, Reception and Outpatient areas.
Applications are invited from those who wish to be selected to take part.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
- Experience within an office environment involving customer service.
- Experience of a wide range of both verbal and written communication styles.
- Experience of working in a busy/high pressure environment.
Desirable criteria
- Ability to use a variety of computer databases.
- Previous medical records or hospital based clerical experience
SKILLS
Essential criteria
- Able to meet tight deadlines and able to prioritise workload.
- Frequent and prolonged use of VDU’s
- Frequent and prolonged use of telephones
- Excellent organisational skills, with the ability to demonstrate initiative in response to demands of the workload.
- Ability to multitask whilst working under pressure.
KNOWLEDGE
Essential criteria
- Knowledge of Data Protection Act
- Awareness of Patient Confidentiality
Desirable criteria
- Understanding the aims and objectives of the Modernisation Agenda.
- Awareness of local/National Waiting List Management/Cancer Targets Policy and knowledge of Waiting times.
PERSONAL QUALITIES
Essential criteria
- Ability to work as part of a multi-disciplinary team.
- Ability to remain calm in stressful or distressing situations.
- Ability to empathise with patients and relatives who are undergoing treatment/receiving bad news in clinic.
- Ability to overcome language and communication barriers
- Ability to prioritise own workload
- Self motivated
OTHER RELEVANT REQUIREMENTS
Essential criteria
- Able to work shift pattern between the hours of 9am & 6pm and some weekends.
- Ability to speak Welsh (Level 3)
Qualifications
Essential criteria
- Good standard of education. Able to demonstrate English and Mathematics GCSE or equivalent.
- European Computer Driver Licence Qualification, working towards it or equivalent experience
Desirable criteria
- Knowledge of PAS.
- Formal Qualifications in the use of word processing, spreadsheets and/or databases.
Employer certification / accreditation badges
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Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Beverley Johnson
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 03000 844556
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