Job summary
- Main area
- General Practice
- Grade
- Band 3
- Contract
- 12 months (12 Months Fixed Term)
- Hours
- Part time - 32.25 hours per week (Monday to Friday)
- Job ref
- 050-AC312-1126
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Tywyn Health Centre, BCU (West).
- Town
- Tywyn
- Salary
- £26,813 - £27,890 per annum, pro rata
- Salary period
- Yearly
- Closing
- 18/11/2026 23:59
Employer heading
Primary Care Navigator
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
This Primary Care Navigator will be responsible for coordinating and managing patient call and recall systems to ensure patients requiring routine monitoring, long-term condition reviews, screening, vaccinations and other scheduled healthcare interventions are identified and contacted in a timely manner.
The post holder will play a key role in maintaining chronic disease reviews by proactively monitoring patient recall lists, arranging appointments, and supporting patients to engage with ongoing management of their health conditions.
Working as part of the Primary Care Team, the post holder will undertake administrative duties associated with patient recall, appointment coordination, data quality and clinical system management, ensuring patients are not overlooked and receive appropriate ongoing monitoring and review.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Key Responsibilities
Manage the Practice recall system to identify and contact patients requiring routine monitoring, health checks, vaccinations, investigations, and long-term condition reviews. Run regular EMIS searches and reports to identify patients due or overdue for appointments and follow-up care.
Contact patients by telephone, text, letter, or other approved methods to arrange appointments and reviews. Monitor outstanding recalls and take appropriate action to ensure patients receive ongoing care in line with Practice protocols.
Coordinate chronic disease review appointments, working closely with clinicians to ensure sufficient appointment capacity. Maintain accurate records of recall activity, patient contact attempts, and appointment outcomes within Practice systems.
Escalate concerns regarding uncontactable patients, repeated non-attendance, or safeguarding issues to the appropriate clinician or manager.
Support delivery of QIF targets and other contractual requirements through effective patient recall and monitoring processes. Produce routine reports on recall activity, outstanding reviews, and appointment uptake to support service planning and performance monitoring.
Provide patients with clear information regarding appointments and routine monitoring requirements, referring clinical queries to the appropriate healthcare professional.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good Standard of Education
- NVQ Level 3 in Admin or equivalent
Desirable criteria
- Experience and understanding of primary care
- Microsoft Office or equivalent Knowledge of the EMIS clinical system
Experience
Essential criteria
- Experience of administrative processes /NHS
- Able to communicate with patients, representatives, services and third parties in a clear and confident manner
Desirable criteria
- Experience of using I.T systems such as EMIS, WCCG, GPTR
- Previous experience of working in a GP surgery or NHS office environment
Skills
Essential criteria
- Excellent Organisational Skills
- Effective Communication skills, both written and verbal.
- Ability to prioritise and meet deadlines
Desirable criteria
- Supervisory Skills
Personal Qualities
Essential criteria
- Ability to work in a team/work unsupervised
- Ability to cope with complex/distressing situation in person and on the telephone
Desirable criteria
- Flexibility in meeting service needs
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lauren Paterson
- Job title
- Health Services Manager
- Email address
- [email protected]
- Telephone number
- 03000 843 200
- Additional information
Rebekah Hickman
Assistant Practice Manager
03000 843 200
List jobs with Betsi Cadwaladr University Health Board in Administrative Services or all sectors