Detailed job description and main responsibilities

Consultancy Design and Testing

Working closely with the RBFT Improvement Team, design partners and a guiding group:

• Understand the current improvement model used at RBFT and interpret key milestones into a deliverable package for others to use.
• Build professional and comprehensive material that clearly evidences the structured approach the Live Lab team takes to standardise our delivery model. This will include PowerPoint slide decks, PDF brochures and other supporting materials (i.e. templates, standard work and tools) for use in the roll out of the consultancy offer. You will be confident in using these tools to flexibly communicate and sell the offer in a compelling way.

• Develop detailed delivery models for each of the consultancy offers including learning plans, schemes of work and outcomes.

• Be comfortable delivering and working with Executive Leadership teams and senior managers from a range of organisations
• Be able to develop and grow coaching relationships with senior leaders
• Design a standard readiness review programme based off testing with pilot sites. This will be the first step in working with any clients and will allow for a bespoke offer to be produced based entirely on client needs and the progress they have made internally.
• Design, test and implement a peer-to-peer coaching model which meets the needs of the clients. Creating a bank of coaches and thinking innovatively about partnership and roll out models to always ensure value for money for clients.
• Lead the set up and running of ‘live lab’ sessions for NHS sites to learn and see how RBFT works, including delivering learning objectives, logistics and planning of these sessions
• Be comfortable working as part of a delivery team

Relationship Management 

Support the Associate Director of Improvement and Transformation to develop and maintain strong and trusting client relationships across the NHS in order to grow the Live Lab Consultancy by being “market facing” and confident in articulating the nature and value of the Live Lab offer. 

Use existing networks and relationships to bring in co-design partners and potential clients.

Identify and maintain a “client list” with a clear stakeholder map and approach to engaging and managing with each. This will give consideration to (1) interest level on our offer, (2) key contacts, (3) status of engagement with ourselves and (4) qualification of our offer.

Work collaboratively with contributors and clients to ensure products are co-designed and tested in the most appropriate manner.

Develop the relationship with clients to ensure there is a bespoke and personal approach to all work we do.

Develop and maintain a working relationship with key RBFT leadership team members to build and adapt a peer-to-peer coaching programme which works for RBFT and clients.

Build relationships with patients and carers to ensure their voice is central to the Live Lab.

Quality Management and Improvement

Work as part of a team to create a standardised approach for driving improvement across the NHS through the Live Lab Consultancy.

Ensure Live Lab links into existing governance and performance processes across RBFT.

Understand the existing Improving Together Management System which is embedded within RBFT and how this forms the foundation of the Live Lab offer.

Understand and deliver the Live Lab products both externally to clients and internally within RBFT.

Build relationships with teams to deliver a standardised approach to working with clients that is aligned to the culture of the Trust, its CARE values and leadership behaviours.

Research and undertake required steps to have the training offer accredited by the relevant body.  

Present information, some of which may be contentious, to staff groups, service-user groups, care groups and other stakeholders using a range of techniques and media.

Provide regular assurance reports on the delivery of the Live Lab to include: maintaining market presence, progress and client qualification.

Identify areas of improvement and best practice for wider application and promote the adoption of new ways of working.

Able to work as part of the Improving Together and Transformation team to better understand the products and approach as well as being able to cross cover work when needed.

Deputise for the Associate Director of Improvement and Transformation

Analysis & Critical Thinking

Work closely with RBFT and clients’ informatics departments to ensure that trust-level data is understood and used in the most appropriate way to drive improvement.

Facilitate and engage with clients in the development and assessment of performance data, patient experience, staff and financial information as drivers of improvement.

Use quantitative and qualitative data to understand root causes and derive solutions to improve processes.

Develop our approaches to using data in a compelling way to “tell the story” to clients. This will include what improvements are required for patients and staff, why they are important, and how they could be deployed.

Process and communicate complex, sensitive or contentious information to a large group of staff at different levels of the organisation, in a way that secures agreement and co-operation in order to enable the programme to be delivered successfully.

Challenge clinical and non-clinical members of staff in a constructive and supportive manner.

Programme Management

Establish and manage a clear programme of work for the Live Lab and set of deliverables, articulating outcomes and benefits that will be delivered (clinical and financial), timescales for delivery and resources required. This will include:

• Transparent tracking of the programme progress
• Develop and embed a robust benefits management process
• Budget management
• Client management
• Managing links across related business areas (e.g. IT, workforce and communications)
• Portfolio management including proactively managing a pipeline of work and facilitating decision making on priorities

Horizon Scanning

Act as a champion for service and quality improvement and innovation, providing guidance and advice on embedding change in operational practice.

Regularly horizon scan to keep up to date with national policy and transformational change throughout the system which is delivering quality improvement and cost savings.

Actively seek opportunities to learn from other organisations locally, nationally and internationally to ensure that the Live Lab uses benchmarking tools and best practice to develop its approach.

Develop a Return on Investment tool to capture the value of the Live Lab.

Travel and client site working

The post holder will require the ability to travel across the country with the expectation of spending 2-3 days a week in client facing meetings and engagement sessions. The role may also require overnight stays to accommodate client sessions

Policies and procedures

The post is subject to the policies, practices, procedures and conditions of service determined by the Trust.

Medical Questionnaire

The appointment is subject to the completion of a satisfactory medical questionnaire which may involve a medical examination. The Job holder may also be required to undergo medical examinations in the future and/or at intervals stipulated by the Trust.

Equality of Opportunity and Diversity

The Trust operates an Equality of Opportunity and Diversity Policy and welcomes all persons without regard to age, ethnic or national origin, gender or sexual orientation, religion, lifestyle, presenting illness, marital or parental status or disability. It aims to ensure that no job applicant, employee or former employee suffers direct unlawful or unfair discrimination, or is disadvantaged by any conditions or requirements which cannot be justified.

Confidentiality

The post holder has a responsibility to comply with the Data Protection Act 1998 and Code of Practice on Confidentiality and Data Protection. Any matters of a confidential nature, including information relating to the diagnosis and treatment of patients, individual staff records and details of contract prices and terms, must under no circumstances be divulged to any unauthorised person or persons. Breaches of confidence will result in disciplinary action which may result in dismissal. Regardless of any disciplinary action taken, a breach of confidence may also result in a civil action for damages.

Information Security

The Job holder is expected to safeguard the confidentiality, integrity and availability of data, and ensure that Trust policies and statutory regulations are followed.

Fire

The post holder is required to comply with agreed fire procedures, taking the appropriate action if the fire alarm sounds, and to attend relevant training programmes as required.

Smoking

The Royal Berkshire NHS Foundation Trust has a Smoke Free policy. Smoking is not permitted in any of the Trust’s properties or in Trust grounds.