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Job summary

Main area
Reception
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 15 hours per week (Tuesdays and Wednesdays, 08:30 - 16:30)
Job ref
193-7270484PCG
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Greenlands Outpatients, Royal Berkshire Hospital
Town
Reading
Salary
£24,169 pro-rata per annum
Salary period
Yearly
Closing
27/07/2025 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Receptionist (Pre-op Assessment) - Part Time 15 hours per week

NHS AfC: Band 2

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

Job overview

Band 2 Receptionist (Pre-op Assessment)

**This is a part-time post for 15 hours per week (Tuesdays and Wednesdays; 08:30 - 16:30).**

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate. 

The receptionist works in close partnership with medical, nursing and other admin staff to ensure the smooth running of the Pre-op Assessment clinic.

Main duties of the job

Reception is the first point of contact within our busy service - therefore, you should have a friendly, mature attitude with excellent communication and interpersonal skills at all levels.

We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.

The role will involve booking appointments, greeting patients, checking patients in and out of clinics using the Trust IT system,  and responding to enquiries from patients, relatives, members of primary and secondary care team.

You will be required to work individually and also within a team.

You should have GCSE or an equivalent qualification in English and Mathematics and also be computer literate.

Previous customer-facing experience is desirable.

Working for our organisation

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the role.

Person specification

Qualifications

Essential criteria
  • GCSE (or equivalent) or above in English language and Maths
  • IT skills, including Microsoft Office

Experience

Essential criteria
  • Ability to manage a fast-paced environment
  • Competent with accurate data entry
  • Professional, courteous and approachable manner
Desirable criteria
  • Experience working in a healthcare setting and/or public facing role
  • Knowledge of healthcare administrative systems and processes

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024Florence Nightingale Foundation

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Collis
Job title
Service Manager
Email address
[email protected]
Telephone number
0118 322 6546
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