Job summary
- Main area
- Receptionist (Florey Sexual Health Clinic)
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.50 hours per week. Allocated between 07.00-1900 Monday to Friday and 09.00-13.00 Saturday)
- Job ref
- 193-7311568NCG
- Employer
- Royal Berkshire NHS Foundation Trust
- Employer type
- NHS
- Site
- Florey Sexual Health Clinic
- Town
- Reading
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 18/07/2025 12:00
Employer heading
Receptionist (Florey Sexual Health Clinic)
NHS AfC: Band 2
Job overview
Receptionist (Florey Sexual Health Clinic)
The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.
Reception is the first point of contact within our busy and extremely sensitive service and therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Main duties of the job
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
Previous NHS experience is not required, but customer-facing experience is desired.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.
Please refer to the attached Job Description & Person Specification for further details.
Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Person specification
Education
Essential criteria
- GSCE (or equivalent) or above in Maths and English Language
- Previous experience of working with databases and maintaining data quality
Desirable criteria
- Experience of working in a health care setting
- Experience of working with patients and providing information regarding their appointments or treatment needs
- Experience of working with all members of the multi-disciplinary team
- Experience of working with clients of differing healthcare needs
Skills, Knowledge, Abilities
Essential criteria
- Experience within a customer service setting
- Understanding of data protection and patient confidentiality
- Excellent communication skills
Desirable criteria
- Reception experience
- Experience within an NHS administration environment
Aptitude, Personal Characteristics
Essential criteria
- Good interpersonal skills to include, time management, I.T. skills, and telephone skills
- Able to prioritise workload, manage time and report issues of concern to senior staff
- Work in a non-judgemental manner
- Uphold confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Gaynor Davis
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01183227677
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