Job summary
- Main area
- Pain Management
- Grade
- Band 3
- Contract
- Fixed term: 12 months (18 hours per week)
- Hours
- Part time - 18 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.)
- Job ref
- 253-0725-7309213
- Employer
- The Dudley Group NHS Foundation Trust
- Employer type
- NHS
- Site
- Russells Hall Hospital
- Town
- Dudley
- Salary
- £24,937 - £26,598 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading

Support Medical Secretary - Pain Management
Band 3
Job overview
We are looking for a highly motivated and enthusiastic Support Medical Secretary to provide administrative and typing duties within the Pain Management Department. You should have a meticulous approach to work and excellent communication skills to support our team of existing Medical Secretarial and administrative team.
Please note, this is a 12 month fixed term post.
Main duties of the job
To provide a support medical secretarial service within the Directorate. To undertake accurate audio/copy typing of medical correspondence and general administration for the Consultants and their teams. This will include highly sensitive and complex medical terminology with a need for confidentiality.
Dealing with enquiries from the patients/relatives, general practitioners and individual departments . Reassuring patients (carers/relatives if appropriate) waiting for appointments, test results and commencement of treatment. Assessing priorities, making and re-arranging appointments or passing messages on to the Medical Team for further attention.
General admin duties including photocopying, filing, bring forward system for investigation filing system, answering the telephone and other office duties, including the requisition and maintenance of adequate stationery stocks.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications & Education
Essential criteria
- OCR/RSA II Typing or equivalent
- Medical Audio Typing/Transcription
- GCSE or equivalent Grade C or above in English Language
Desirable criteria
- AMSPAR Diploma
- ECDL (European Computer Driving Licence
Knowledge & Training
Essential criteria
- Knowledge of medical terminology
- Willing to undertake training to meet the requirements of the role in an ever-changing NHS
Desirable criteria
- Knowledge of hospital Patient Administration System(s)
Experience
Essential criteria
- Proficient in the use of Microsoft Word
Desirable criteria
- Proficient in the use of Microsoft Office
- Previous experience as a Medical Secretary
- Evidence of researching position applied for
Communication & Relationship Skills
Essential criteria
- Ability to work as part of a team
- Effective oral and written communication skills
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carrie Westwood
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01384456111
- Additional information
For further enquiries/informal visits, please contact Carrie Westwood, Assistant Directorate Manager on 01384 456111 Ext 3093.
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