Job summary
- Main area
- Gastroenterology Department
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-MLTC-6956242
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Manor Hospital
- Town
- Walsall
- Salary
- £26,530 - £29,114 per annum, pro rata
- Salary period
- Yearly
- Closing
- 30/05/2025 08:00
- Interview date
- 13/06/2025
Employer heading
Medical Secretary - Gastroenterology
NHS AfC: Band 4
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The Division of Medicine has a vacancy for a full time medical secretary to work within the Gastroenterology department.
We are looking to recruit someone who can provide a comprehensive medical secretarial cover to the Gastro Department. Personal organization, well developed communication skills and the ability to prioritise workloads and juggle ever-changing priorities are also essential, as is the flexibility and ability to demonstrate working in a fast paced environment. We are looking for team players who are able to work on their own initiative. If you feel you have the necessary qualities and skill set we would be delighted to hear from you.
Main duties of the job
To provide comprehensive secretarial and administration support, typing of clinic letters, handling first line enquiries from patients, relatives and staff and coordinating waiting lists and clinics for an assigned group of clinicians.
Working for our organisation
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Detailed job description and main responsibilities
1. To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports.
2. Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with the patient pathway.
3. To answer the telephone promptly and politely; telephoning patients where appropriate using tact, discretion and empathy in all situations.
4. Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding.
Please refer to JD for more details
Person specification
EXPERIENCE
Essential criteria
- Excellent knowledge of the full range of Microsoft Office Programmes (ie Word/Outlook/Excel/Powerpoint
- Experience working in an NHS office environment
- Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures
- Experience of planning and organising events eg: MDT's and case conferences
- Audio Typing
Desirable criteria
- Understanding of RTT targets
SKILLS
Essential criteria
- Able to use own initiative and able to work with limited supervision, managing and prioritising own workload
- Ability to accurately maintain computerised and manual filing/documentation system
- Ability to supervise and motivate secretarial support staff
- Excellent interpersonal and communication skills
KNOWLEDGE
Essential criteria
- Advanced knowledge of specialist medical terminology and secretarial proceduress, many of which are non-routine
- Understanding of Trust internal policies as appropriate
- Clear understanding of confidentiality and data protection issues
Desirable criteria
- Knowledge of internal PAS system
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sharron Webb
- Job title
- Care Group Support Officer
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
For further details or informal discussion, please call 01922 721172 and speak to:
Sharron Webb
Care Group Support Officer
Ext 6769
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