Job overview

To provide comprehensive and efficient supervision of the Support Services within Primary care Services Directorate.

To ensure the service is sufficiently staffed during the operating hours from 8.00am - 6.30pm Monday to Friday.

The post holder will be required to demonstrate a significant level of initiative and manage their own workload and taking decisions and actions, some of which will be without the supervision of the Branch Manager or Service Delivery Manager.

Main duties of the job

To ensure administrative staff are kept up to date with changes and developments in the group.

To liaise with the Branch manager and or Service Deliver Manager on a daily basis and report back any required service changes and any areas of concern.

To work closely with other team leaders to ensure consistency of service within Primary care Network.

To provide training and support to staff in the use of patient administraion.

Support staff in resolution in ICT issues.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.