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Job summary

Main area
Band 2
Full time - 37.5 hours per week
Job ref
The Royal Wolverhampton NHS Trust
Employer type
New Cross Hospital
£18,870 - £19,918 per annum
Salary period
06/02/2023 23:59

Employer heading

The Royal Wolverhampton NHS Trust logo

COVID-19 Vacancy Clerical Officer

Band 2



Job overview

Are you interested in starting an administration career in healthcare by joining an innovative and expanding radiology department?


New Cross Radiology is a thriving, innovative, integral service. As a clerical officer you will be the welcoming face to greet and recept our patients as they start their Radiology journey.  The role will include reception/clerical/administration duties as well as the booking of appointments.


Our department is going through an exciting period of positive change, and we are committed to growing our workforce to meet the expanding demands of the service. For this role suitable candidates need to have 4 GCSE or equivalent qualifications (including English language), NVQ level 2 or equivalent in Business Administration.   Good computer skills are essential and previous experience in a healthcare environment is desirable.  

The shift pattern is a rolling 4 week over 7 days including 12.5 hour shifts (7 am - 8 pm)

Main duties of the job

To undertake a full range of reception/clerical/administrative responsibilities in relation to Radiology appointments using the Radiology Information System and the Trust Patient Administration System. 

To provide reception services on a rotational basis within the Radiology Department

Good communications skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.

Ensure that patient confidentiality is observed at all times.

To provide an efficient, welcoming and helpful reception service for patients attending the department.

Demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries. Take accurate details and recording the information within the patient record on Soliton.

Monitor, schedule and amend patient appointments using the Radiology Information System (Soliton) following the guidelines provided and adhering to the Trust’s Patient Access Policy. Appointments to be made for both New Cross and Cannock Chase Hospitals.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.  We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

The detailed job description and main responsibilities for this post are contained with the attached job description and person specification.



It is important that your application meets the minimum requirements of the person specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements.

You will be notified electronically whether your application was successful.

Applications who are successful will be invited to interview using the email address provided within your application. Please check your email account regularly.

Person specification


Essential criteria
  • Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.
  • NVQ Level 2 or equivalent in Business Administration
  • ICT qualification or equivalent experience


Essential criteria
  • Computer literate with a working knowledge of Microsoft Office Software.
  • Previous experience of working in a similar patient/public focused environment.
Desirable criteria
  • Knowledge and experience of working in an NHS environment.


Essential criteria
  • Ability to use own initiative.
  • Ability to prioritise workload and work effectively & efficiently unsupervised.
  • Excellent communication skills and ability to liaise with patients and colleagues at different levels.
  • Be extremely organised with accuracy and attention to detail.
  • Ability to work flexibly and under pressure.

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident employerCare quality commission - GoodNursing Times Workforce Summit & Awards WinnerStep into healthArmed Forces Covenant Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Sue Whitehouse
Job title
Radiology Office Manager
Email address
Telephone number
01902 695933
Additional information

Additional contact:

Kelli-Ann Starkey, PACS/Clerical Supervisor  Tel: 01902 695934

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