Job summary
- Main area
- Facilities
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Working across Days, Nights, and Weekends.)
- Job ref
- 339-TA-B4-CROp-2
- Employer
- North Bristol NHS Trust
- Employer type
- NHS
- Site
- Southmead Hospital
- Town
- Bristol
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 22/07/2025 08:00
Employer heading
Control Room Operator
Band 4
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Job overview
Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Control Room Operators ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.
Previous Control Room experience is vital as you will monitor CCTV for safety events, detection of suspicious behaviour and traffic management, conducting scheduled CCTV camera checks. Strong attention to detail and the ability to maintain concentration for sustained periods will be essential.
Enhanced supervisory and team management experience will support the smooth day-to-day running of the Security & Parking team and enable you to take the lead in coordinating the response to incidents proficiently and with composure.
You should display exceptional customer service skills with an excellent telephone manner whilst maintaining a high standard of professionalism and presentation. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events will be imperative.
Previous security and control room experience is essential. Previous applicants need not apply.
Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.
You must have:
- Control room experience
- Experience of supervising and managing a team
- Experience with data protection
Main duties of the job
As a control room operator you will act as the central point of contact for the Security and Parking Officers with supervisory responsibility for the day-to-day service and deliverables.
As such you will:
- monitor CCTV for safety events, detection of suspicious behaviour, traffic management
- conduct scheduled CCTV camera checks
- ID access control and carpark permit systems, creation and activation of staff ID passes and access cards
- take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
- lead participation in the production of all scheduled NHS staff inductions
- enhance current security practices and processes
- work shifts across days, nights, and weekends.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.
- Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust.
- Take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
- Monitor CCTV for safety events, detection of suspicious behaviour, traffic management.
- Conducting scheduled CCTV camera checks.
- ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.
- Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.
- Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.
- Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.
- Manage and direct the team’s response to all incidents and alarms.
- Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.
- Monitoring of all site alarms and systems.
- Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.
- Completion of full, accurate, shift handovers on digital system to oncoming Operators.
- In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.
- Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.
- Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.
Person specification
Education/Training/Qualifications
Essential criteria
- SIA License (DS)
- SIA CCTV License
- Full UK Driving License
Work Experience
Essential criteria
- Minimum 2 years security experience
- Supervisory or Team Leader experience
- Control Room experience
Knowledge/Skills/Abilities
Essential criteria
- IT literate and proficient in ICT
Desirable criteria
- Knowledge of PFI and Shared Spaces
- Performance Management of staff
- Knowledge of ACU Management, Door/Barrier Management
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Christopher Preen
- Job title
- Operations Coordinator
- Email address
- [email protected]
- Telephone number
- 01174143335
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